Human capital management (HCM) involves everything that an organization does to get the best people, doing their best work to deliver on strategic objectives. It involves human capital planning and the entire employee lifecycle from recruiting to developing to rewarding and redeploying employees.

Using the power of process, benchmarking, and practitioner experience, APQC uncovers solutions to the human capital challenges that business leaders, HR professionals, and people managers face as they pursue productivity and quality goals.  Register now on APQC's website for our latest research and best practices content.

Improve Human Capital Management Processes

Document, streamline, and integrate human capital processes across your organization. Here are a few articles to get you started:

Take your processes to the next level with APQC's Process Classification Framework® (PCF), which creates a common language for defining work processes comprehensively and without redundancies. Get started here.

To learn more, visit our Human Capital Management Process Improvement page!

Benchmark Human Capital Management Performance

Assess the performance of your human capital management processes with APQC’s Open Standards Benchmarking®. Identify opportunities to improve human capital management efficiency, productivity, and cost effectiveness. APQC provides human capital management professionals with all the essentials to complete benchmarking activities that help them:

To learn more, access our HCM Benchmarking page!

To get started benchmarking your human capital management processes, try one of our three options:

  1. Benchmarks on Demand
  2. Rapid Performance Assessment
  3. Open Standards Benchmarking®

*You must be registered and logged in to in order to access the benchmarking resources.

Learn From Peers

Get ideas for improvement by looking at how your peers have solved human capital management challenges in their organizations. APQC case studies give you an inside look at how performance management, workforce analytics, leadership, and other human capital management issues are handled at best-practice organizations.

Solve People Management Challenges

Help people and project managers solve those human capital challenges that get in the way of productivity. Our resources support managers in closing skills gaps, motivating change, and communicating effectively.

To learn more, visit our People Management Page!

Grow Your Expertise

Work smarter, faster, and with greater confidence using the HCM and people management content in APQC’s Knowledge Base. Access best practices, white papers, case studies, thought leadership, tools and templates, metrics, and presentations covering topics such as: