Training Course Catalog
APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance.
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Course Search Results
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Process Fundamentals (Boot Camp)
The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes.
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Process Management Essentials
This course is organized around the Seven Tenets of Process Management. Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.
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Using Benchmarks to Improve Performance
APQC’s benchmarking course teaches you to plan, analyze, and apply benchmarking data to boost performance, find opportunities, and support continuous improvement.
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Conducting Benchmarking Projects
This course drills into the four phases of benchmarking - plan, collect, analyze, and apply - with a focus on the techniques and skills needed to perform benchmarking projects.
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Developing a Process Management Business Case
The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs.
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Enhancing Team Performance with Process Improvement (Learning Lab)
Participants will step into the operational roles of a high-volume transactional service industry and
work together to get the job done. While simulating ever-increasing performance requirements,
limited resources, and typical constraints on change, each iteration will allow for team-based
improvements that demonstrate the power of working together to find common solutions that
benefit the whole. -
Essential Skills to Map Process and Knowledge
In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.
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Evaluating and Improving Process Maturity
This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.
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Governance Essentials for Process and Knowledge Management
This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management. -
Improving Process Performance with Analytics
The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes.
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Integrating Process and Knowledge
This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.
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Leveraging Process Management Best Practices (Learning Lab)
This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach.
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Monitoring and Controlling Your Processes
This course helps participants to understand process performance measurement and the importance of monitoring and controlling processes. Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.
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Process Framework Essentials: Applying Process Frameworks (Learning Lab)
This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations.
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Process Input/Output Analysis
During this course, you will learn the benefits of the SIPOC (suppliers, inputs, process, outputs, and customers) tool and how to use it effectively in your improvement projects.