Leveraging Process Management Best Practices (Learning Lab)
Course Description
This Learning Lab furthers the understanding of the learning outcomes from the Process Management Essentials Instructor Led course through hands-on applications.
Establishing and maturing process management aligns the workforce and allows better collaboration and shared improvement. This course is organized around APQC’s Seven Tenets of Process Management™ and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach. Participants will be assigned a role and guided through multiple team-based working sessions that emulate several months of real work. Through a balanced introduction of APQC’s Seven Tenets of Process Management™, the collective team will organize, standardize, and apply increasing process capabilities with demonstrable performance improvement.
Learning Outcomes
- Establish basic process management governance,
- Balance process strategies, goals, and improvements across a diverse organization, and
- Identify and improve process management in alignment with business outcomes.
Audience
Process workers, improvement specialists and managers who are responsible for the work performed
Process management and operational excellence managers
As an IACET Accredited Provider, APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Logistics and Ground Rules
- Learning Objectives
- It Should Fly Inc.
- Round 1 Instructions
- Activity
- Round 1 Debrief
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- Name Your Process
- RACI
- Round 2 Instructions
- Activity
- Round 2 Debrief
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- Round 3 Instructions
- Activity
- Round 3 Debrief
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- Round 4 Instructions
- Activity
- Round 4 Debrief
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- Strategic Alignment
- Governance
- Process Models
- A Look Inside a Framework
- The Change Management Question
- Process Performance
- Process Improvement
- Tools & Technology
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- Where Do Organizations Start?
- Where Do They Wish They Started?
- Future State Design
- Activity
- Roadmap Template
- Highlights and Wrap-Up
- Course Evaluation