BPM Toolkit: Evidence-Based Best Practices for Process Leaders

Manifest industry-disrupting innovation. Surprise and delight customers. Realize exponential increases in efficiency. Whatever the strategic goal, an evidence-based approach to process management will empower you and your organization to achieve it.
This toolkit outlines actionable steps for creating a business process management (BPM) program that generates tangible results, along with APQC research findings that support these proven best practices. Use this report to:
- Understand the purpose of BPM programs
- Establish your BPM program strategy
- Build the business case for process management
- Determine program resource and governance needs
- Decide how to structure your BPM program
- Measure the success of your BPM program