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Process Input/Output Analysis
Course Description
During this course, you will learn the benefits of the SIPOC (suppliers, inputs, process, outputs, and customers) tool and how to use it effectively in your improvement projects.
Learning Outcomes
- Understand the need to properly identify and document process inputs and outputs
Audience
Process improvement practitioners and SMEs who will be designing, improving, and leading processes.
Continuing Education Units (CEUs)
0.4 - 0.8
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Importance of Input/Output Clarity
- When to Use the Technique
- Forms of Analysis – Current State vs. Future State
- SIPOC
- COPIS & Potential Alternatives
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- Set the Scope
- Confirm the Stakeholders
- Gather Existing Information
- Confirm the Process Steps
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- Forms of Potential Process Inputs
- In the Flow
- Supporting/Enabling
- Input Requirements (timing, volume, form, etc.)
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- Identify Suppliers for each Input
- Differences between Suppliers
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- Document the Outputs
- Confirm Form & Variations of Outputs
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- Identify the Customers of each Output
- Evaluate Customer Expectations/Needs
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- Evaluate timing, flow, and completeness of inputs/outputs
- Conduct Supplier Risk Analysis
- Identify Customer Delighters, Satisfiers, and Dissatisfiers
- Hints, Tips, and Proven Practices
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- Align Inputs & Outputs Using Process Framework
- Validate Handoffs between Processes
- Confirm Stakeholder Visibility
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- Reaffirm Need and Value
- Summary of Proven Practices
- Course Evaluation