Monitoring and Controlling Your Processes
Course Description
This course helps participants to understand process performance measurement and the importance of monitoring and controlling processes. Leading, in-process, and lagging indicators will be discussed, with emphasis on how these indicators should align to organizational needs and performance goals. Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.
Learning Outcomes
- Identify control points and their associated measures
- Connect process measures to strategic objectives and critical success factors
- Manage process measures
Audience
Process improvement practitioners and SMEs who will be designing, improving and leading processes.
As an IACET Accredited Provider, APQC offers between .4 and .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Syllabus
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- Seeing the Big Picture
- Goals for Managing Processes
- Monitor and Control
- Control is More Than Reporting
- Establish Control Points
- Control Point: Handoffs
- Standardize Procure-To-Pay Process
- Control Point: Single Points of Failure
- Control Point: Areas of Limited Knowledge
- Control Point: Multiple Moving Parts
- Tools to Help Identify Control Points
- Activity: Process Control Points
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- The Benefits of Monitoring
- Monitor is More than Measuring
- Process Measures
- Leading, In-Process, and Lagging
- Leading vs. Lagging Measures
- Unintended Consequences
- Measurement Alignment: The Value Path
- Example: Business Value Path
- Setting Performance Targets
- Activity: Measures Identification
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- Basic Measurement System
- Data Collection Integrity
- Analyze Performance Gaps
- Define Cause of Gaps
- Resistance to Measurement
- Activity: Analysis and Reporting Approaches
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- Highlights & Wrap-Up
- Course Evaluation