Best Practices in Process Improvement 2024: Survey Report

The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth, productivity, or any other goal, organizations implement process management to improve something. Without an overarching management strategy, improvements often breed unintended consequences that harm other parts of the organization.

APQC conducted a survey to understand process improvement programs in key areas such as identification of which processes to improve, prioritizing and selecting which process improvement projects are worth employees’ time, and the sustainability of process improvement projects.

This report provides a summary of the survey findings and insights for organizations to benchmark in these key areas.