Strategic Guidance Relevant to COVID-19

Check out the latest resources curated by APQC specifically addressing issues you and your organization may be experiencing during this time. Find content related to responding to disruption, business continuity, communication and collaboration, management and work and thriving through change. Due to the critical nature of these events, all resources related to COVID-19 found below have been opened up to all members regardless of member type. 

Reactive to Proactive: The Next 90 Days

APQC conducted a survey to find out how organizations are preparing for the new normal and what are their biggest challenges moving forward. This report provides a cross-industry perspective into impacts on and changes in organizations’ business models and the effects of COVID on technology and methodology adoption.

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Thriving Through Change

How KM Programs Survive and Thrive in Turbulent Times

This article outlines five best practices to help KM programs navigate through chaos and maximize the value they deliver to a rapidly changing organization.

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Upping Your Change Engagement Game

APQC conducted research to identify trends and best practices in change management. The research included a survey of 197 respondents and case studies. This report examines the change management sub-topic—engagement—and explores the maturity model for engagement and its components—communication, training, and monitoring.

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How KM Responds to Big Organizational Changes

This infographic outlines the most common strategy and structure changes that knowledge management programs must prepare for and navigate. It also shares three tips to help KM support the organization through change while also using change to move the KM agenda forward.

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Seven Truths About the Current State of Digital Transformation

In this APQC webinar sponsored by Esker, Marisa Brown (APQC's senior principal research lead for supply chain management) shares trends and results from APQC’s digital transformation research.

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Checklist for People Managers in the Midst of Change

Employees today are fatigued from the constant state of churn in corporate life. When change is not managed well it causes stress and inaction. Following are actions that people managers can take to increase the likelihood that employees successfully navigate change.

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2020 Supply Chain Challenges and Priorities: White Paper

In this white paper, learn the results from APQC's annual supply chain priorities and challenges research. Gain insight into 2020 top areas of focus for supply chain management practitioners, as well as trends and changes coming in the next three years. Takeaways include recommendations of suggested APQC content for key parts of the supply chain.

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Supply Chain Responsiveness When it Really Matters: Executing During A Crisis

Listen to this on-demand webinar to hear Steve Banker of ARC Advisory Group and Marisa Brown of APQC as they discuss the key ingredients in developing a sound supply chain responsiveness plan.

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Keys to Maintaining Best Practices in Supply Chain After a Crisis

As one-third of 2020 is behind us, what’s next for supply chains? What are the keys to maintaining best practices in supply chains after a crisis? Read this latest blog to find out more.

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May Webinar

Big Events, Innovation, and Growth: A Leadership Playbook for Today’s Uncertain Times

In this APQC webinar, Scott Anthony, senior partner at Innosight and author of books such as Dual Transformation and The Silver Lining and articles such as “Lies Leaders Tell Themselves About Disruption,” explores approaches for how businesses can deal with disruption at the speed and scale of COVID-19 and more.

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Road to Discovery: U.S. Army Engineer Research and Development Center

In this webinar, ERDC KM Representatives Clare Huntley and Shelley Tingle describe ERDC's KM story, including how it used metrics to evaluate its KM gaps, how KM helped it define and promote its organizational core competencies, and the role KM has played in the organization's Covid-19 response.

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How to Leverage Disruption for Innovation and Growth with Scott Anthony

his article summarizes an APQC webinar in which author and Innosight Senior Partner Scott Anthony shared strategies for surviving and thriving through disruption. He explained how lessons learned from past disruptions can help pinpoint the best opportunities for growth and offered guidance for leaders’ immediate, near-term, and long-term decision making in the midst of the COVID-19 crisis.

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Building Supply Chain Agility at AGCO

Greg Toornman—global vice president of materials, logistics, and demand planning—shared with APQC’s Marisa Brown how agile strategic sourcing and demand planning capabilities have helped AGCO respond to this global crisis. 

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As you analyze the change and its potential impact on KM, ensure that you do not blindly hold onto the status quo. No matter how impactful and mature your KM capabilities are, in a time of crisis you have to stop and figure out what you need to do now to meet the needs of the organization.


Business Continuity

3 Key Financial Management Liquidity Metrics to Pay Attention To During This Time of Disruption

This blog identifies three key financial management liquidity metrics from APQC's Open Standards Benchmarking database to pay attention to, as well as thoughts for organizations in trending on these metrics in this current economic scenario.

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Supply Chain Risk: Planning for the Future

This whitepaper is based on thought leadership shared in an APQC webinar in February 2019 by David Dezso, founder and CEO of Banyan Risk Group and Alastair Donald, supply chain risk expert, Banyan Risk Group.

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Managing Change for Digital Work

In this article, you will learn about the business trends influencing digital change and how leading organizations apply the right change management to achieve digital success.

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Risk and the Finance Function

This collection curates content related to different kinds of risk - financial, cyber, business continuity -  that organizations today are facing, and how they can better prepare for and persevere against these risks.

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Supplier Risk Management: Current State Practices Report

Gain insights into how 630+ organizations are handling third-party risk management, disruption and tier one suppliers, business continuity and sub-suppliers, monitoring disruptions and impact, risk governance and insurance coverage, and the use of electronic systems for risk profiles.

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Stop a Crisis

Business Continuity Primer: Steps to Develop a Plan and How to Catch up in a Crisis

This article provides a succinct explanation of business continuity plans, along with steps to develop a plan and example responses to pandemics, en masse telework transitions, and natural disasters. This primer also shares real-world examples and advice for creating a plan in the midst of a crisis.

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Process in Times of Disruption

This collection looks at tools, methods, and examples of how to leverage process management in times of crises or disruption. 

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Examining Finished Goods Inventory Turns

This article provides cross-industry benchmarks for finished goods inventory turns, the most popular measure for tracking finished inventory.

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SCM Webinar 11/19

Supply Chain Transformation: 2020 and Beyond

In this webinar, APQC’s Marisa Brown and Supply Chain Management Review’s Bob Trebilcock discuss where supply chains are heading in 2020 and beyond. This webinar incorporates research data from both APQC and SCMR.

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Tools for Re-Engineering Your Processes

Given the wide variety of processes and end goals, there’s no one-size-fits-all approach for process re-engineering. This article provides an overview of seven popular approaches to help you choose the best-fit tool for your re-engineering needs.

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Assessing the Risk of Your Process During Disruption

In this webinar, APQC’s Jeff Varney, Jonathan Kraft, and Holly Lyke-Ho-Gland discuss process analysis and its role in business resiliency.

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Process in a Pandemic

This article provides a summary of a roundtable discussion on challenges of process teams during COVID-19, how the pandemic impacts process efforts, and highlights the indispensable role that PPM is playing—not only to ensure business continuity during a crisis, but also to help organizations set the stage for a smooth and safe return to work.

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Digital leaders can tie the value proposition and required culture shift for digital to the broader need for agility. In a business environment where agility is key, organizations need people who can learn quickly and adapt to new ways of working, new priorities, and new toolsets.


Communication and Collaboration

Quick Reminders for Communicating with Employees

APQC research shows that employees want more information and direction from their managers. People managers can use the following reminders to help them meet employee expectations around communications.

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Enterprise Content and Collaboration in the Cloud

Cloud computing is one of the most pervasive trends in enterprise IT. APQC surveyed more than 300 organizations to understand their use of cloud platforms to support content management and collaboration. 

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Internal Employee Communications: Current Challenges and Trends

The future of internal employee communications is being shaped by technology. This article explains how technology is giving rise to a more human-centered approach to internal communications. In this article, find recent research and perspectives on internal communications challenges and trends.

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Overcoming Distance as a Barrier to Knowledge Sharing

This graphic article will help you determine whether distance is impeding knowledge sharing in your organization and then create an action plan to ensure employees are able to connect across business areas and locations.

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Embracing Digital Change in Today's Workplace: Enhancing Employee Engagement

In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations are successfully engaging employees in digital change in the workplace.

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Managing Process Work at a Distance: Five Tips for Virtual Collaboration and Workshops

This article explores the challenges of remote facilitation and provides tips that can help PPM professionals find healthy strategies for digital collaboration.

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Design Principles for Virtual Training

Learn nine principles that employers can follow to design virtual training that is just as effective as in-person instruction.

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The Remote Onboarding Experience

Learn what is the same and what is different about remote onboarding. Get tips for how to design an engaging virtual onboarding experience.

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Benefits and Challenges of Remote Work

Based on a thorough analysis of current research and expert perspectives, this APQC article provides a balanced assessment of the benefits and challenges associated with remote work.

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Effective Communications in Times of Change—Plan Now or Pay Later!

Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download this webinar to hear organizational and leadership advisor Jane Walton outline a three-step communications plan that you can easily adopt for your organization.

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With all of these challenges, employees need to be able to trust what they hear about their work and their employer. More now than ever, employees want transparency and two-way communication.


Responding to Disruption

Supply Chain Survival During COVID-19

This blog discusses the results of a quick poll APQC conducted in March 2020 to find out how supply chain leaders are thinking about the disruptions they face today and what they anticipate over the next year.

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Innovation in the Face of Disruption: 2020 KM Trends Survey Report

APQC conducted a survey in early 2020 to find out how KM is responding to market, business, and technology disruptions. This report provides a cross-industry perspective into changes affecting KM and how KM programs are responding.

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How KM Can Help Organizations Cope with Covid-19 Disruption

This blog identifies three ways KM teams can help their organizations meet the challenge of Covid-19.

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Delivering KM Value During Crises and Chaos

In this webinar, APQC's Cindy Hubert and Lauren Trees discuss strategies and tactics to prepare for the current pace of change and navigate business disruptions when they occur.

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Live Future Ready with Scenario Planning

This article summarizes best practices and examples of how scenario planning can help an organization prepare to mitigate the worst impacts of disruption and quickly take advantage of new opportunities.

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Business Financial Contingency Planning

Financial contingency planning is an important tool in the finance function toolkit to help organizations prepare in the event of market disruptions. This article gleans insights from secondary research to help organizations develop a financial contingency plan for their own businesses in order to better prepare for financial risk and remain resilient.

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The Role of Finance in Navigating Crises and Downturns: Lessons Learned from the Past

Drawing insights from secondary research (both current and past), this article outlines some lessons learned in these areas that finance can consider right now to navigate through the COVID-19 crisis and beyond.

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Supply Chain Disruptions: Current State Quick Poll Infographic

In March 2020, APQC and Supply Chain Management Review collected information from 90 global supply chain professionals about the current state of disruptions within their supply chains. This infographic reflects the global pandemic, with 82 percent of respondents experiencing a disruption from public health concerns.

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Unpacking Days Payable Outstanding

Prepared using data from APQC’s Open Standards Benchmarking® database, this article discusses approaches that organizations can take to help strengthen cash management and liquidity by managing their DPO.

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Supply Chain Priorities During the Year of COVID-19

This article highlights organizations top priorities and challenges for supply chain in 2020.

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Reactive to Proactive: The Next 90 Days

This report provides a cross-industry perspective into impacts on and changes in organizations’ business models and the effects of COVID on technology and methodology adoption.

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KM and COVID-19: Stories from the Front Line

KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. In this session, APQC Principal Research Lead Lauren Trees shares early results of this research along with examples of KM making a difference during a difficult time.

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Think Tank: How KM Supports People & Organizations in Pandemic

In this webinar, experienced practitioners facilitate a discussion of KM’s role in the current crisis and how smart programs are managing knowledge risks, optimizing virtual work, and ensuring critical knowledge continues to flow.

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Think Tank: KM for a More Virtual Workforce

People everywhere are adapting to a “new normal” of all-virtual work. KM has spent decades connecting employees across locations and silos, and now it’s becoming the glue that holds organizations together. In this session, experienced practitioners led the audience in a discussion about the role of virtual communities and collaboration in the current crisis, zeroing in on key challenges and opportunities.

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Days Sales Outstanding

Every organization is happy to have sales, but closing sales isn’t enough to keep a business afloat. Collections are key — and the faster the money comes in, the more breathing room an organization has. For this article, we look at days sales outstanding as reported to APQC’s Accounts Receivable Open Standards Benchmarking survey by 5,204 survey participants in various industries.

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There are only a certain number of plays that any organization can run. If you know what those are, you can look at a new scenario and custom build a play from what you’ve already developed.


Management and Work

Skills for the Digital Workplace

Digitalization is rapidly transforming the nature of work across industries and in organizations large and small. In this whitepaper, you will learn about the skillsets organizations will need, how to upskill and reskill employees, and how to proactively manage the changes brought on by this new digital world.

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3 Innovative Ways to Boost Remote Workplace Morale

This article presents three ways that organizations today are taking steps to connect their digital workforce and boost morale in an uncertain time.

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What Managers Can Do to Support Work-Life Balance

Learn three strategies that managers can use to promote work-life balance among their teams. Get ideas for how to implement these strategies with employees.

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What Employees Can Do to Balance Work and Life

There are effective strategies that you can use to improve your work-life balance. This article presents three broad strategies and provides ideas for implementing each.

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Staying "In Touch" With Remote Employees During a Time of Crisis

This April 2020 email interview with Lisa Ryan, chief appreciation strategist at Grategy, focuses on how managers can engage and stay connected with employees who are working remotely as a result of the Covid-19 pandemic.

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10 Things You Can Do to Safeguard Your Wellness at Work

Drawing insights from wellness and mental health experts, this article presents 10 practices that employees can use to promote physical, mental, and emotional wellness at work.

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Best Practices for Remote Onboarding sharethis sharing button

This article explains how to design a remote onboarding program that will develop new hires into productive and engaged employees. It presents seven best practices for remote onboarding, explaining why each is important and how each can be implemented.

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Developing Critical Skills for Remote Work Success

Learn five skills that are critical to remote work success and get ideas for ways to develop each.

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Four Ways Managers Can Adapt Performance Management for Remote Workers

Performance management can work in a virtual environment, but success requires that some adjustments be made. This article presents four performance management best practices, explaining how to adapt each for a remote setting. 

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Virtual Hiring Approaches

This article provides guidance on how to effectively source, screen, and select talent in a remote context. Readers will learn which aspects of the hiring process can stay the same and which need to adjusted when activities cannot be carried out in person.

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Video Interview Checklist for Employers

Video interviews require planning. Use this checklist to make sure your organization handles the logistics of video interviewing with success.

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How to Deliver Learning Virtually

Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. This article presents effective strategies and approaches for delivering learning resources virtually.

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Working From Home in Supply Chain: 2020 Quick Poll Results

This infographic discusses the findings from a survey conducted by APQC and Supply Chain Management Review specifically about the state of working from home for people in supply chain roles before, during, and after the COVID-19 pandemic.

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A manager of remote employees should never leave communication to chance. By deciding ahead of time how and when to interact, managers and remote employees can develop highly productive relationships built on trust.


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