Training Course Catalog
APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance.
My Training Dashboard Contact a Training Advisor
Course Search Results
-
Certified Process Manager
APQC’s 3-day process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process ManagementTM.
-
Certified Thought Leadership Producer
Join us for a dynamic, one-day certification course designed to equip you with the essential skills and competencies outlined in the Thought Leadership Standard from the Global Thought Leadership Institute (GTLI) at APQC. Whether you're part of a formal thought leadership program or creating content independently, this course will help you elevate your impact by aligning your work with the full thought leadership lifecycle — from ideation to sustained impact.
-
Process Fundamentals (Boot Camp)
The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes.
-
Developing a Process Management Business Case
The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs.
-
Enhancing Team Performance with Process Improvement (Learning Lab)
Participants will step into the operational roles of a high-volume transactional service industry and
work together to get the job done. While simulating ever-increasing performance requirements,
limited resources, and typical constraints on change, each iteration will allow for team-based
improvements that demonstrate the power of working together to find common solutions that
benefit the whole. -
Essential Skills to Map Process and Knowledge
In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.
-
Evaluating and Improving Process Maturity
This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.
-
Governance Essentials for Process and Knowledge Management
This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management. -
Improving Process Performance with Analytics
The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes.
-
Integrating Process and Knowledge
This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.
-
Leveraging Process Management Best Practices (Learning Lab)
This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach.
-
Monitoring and Controlling Your Processes
This course helps participants to understand process performance measurement and the importance of monitoring and controlling processes. Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.
-
Process Framework Essentials: Applying Process Frameworks (Learning Lab)
This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations.
-
Process Input/Output Analysis
During this course, you will learn the benefits of the SIPOC (suppliers, inputs, process, outputs, and customers) tool and how to use it effectively in your improvement projects.
-
Process Mapping Techniques
This course will discuss common types of process maps and demonstrate best practices for their creation and use based on real examples from APQC engagement with organizations like yours. Participants will go through the life cycle of the process map from design to performance, and subsequent evaluation and continuous improvement.