Training Course Catalog

This immersive course equips you with the skills to make storytelling your professional advantage, enhancing your ability to lead, persuade, and inspire. In a world increasingly shaped by artificial intelligence, your ability to tell compelling, human-centered stories is more valuable than ever.

Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.

This training course delivers the latest methodologies, processes, and best practices for managing content. This course provides an in-depth understanding of content management and criteria to identify high-value content that is important to an organization's business outcomes.

This course empowers professionals to build practical AI fluency and adopt a growth mindset that leverages generative AI (GenAI) to amplify subject matter expertise and establish industry authority.

This introduction to knowledge management course provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.

This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.

APQC’s Knowledge Management Basics learning path provides a practical and foundational understanding and skill development for professionals looking to apply knowledge techniques across their organization. It focuses on understanding the many forms knowledge takes and the proven techniques to enhance its flow, use and reuse, and impact.

In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.

Learn knowledge-sharing best practices with APQC’s course. Learn to overcome cultural resistance, trust issues, and misaligned measures to boost collaboration and innovation. Perfect for KM practitioners, business leaders, and HR professionals.

This course provides a comprehensive overview of the dynamics of change, assessing readiness, crafting change strategies, implementing change, and sustaining momentum. At the end of the course, participants will be equipped with the knowledge and skills to support organizational change efforts as a practitioner, engage leaders, and foster a culture of continuous improvement and innovation.

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.

This workshop will focus on strategies and approaches to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time. 

Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.

In this highly interactive course, participants will reference other organizations’ experiences as they consider and discuss their own organizations and their level of maturity. At the end of this course, participants will understand the seven core components of an effective system and the benefits of an external review. In addition, they will know how to conduct a quick “check-up” of their own organizations.

This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning.