^The APQC Blog

I recently spoke with Ron Ross, Business Rule Solutions, LLC, to discuss operational silos and why they develop, their impact on organizational effectiveness, and the role of process management in bridging the gap between them.

Process failure is everywhere. Entire industries and methodologies have grown around trying to resolve obvious failures in business processes, from reducing cycle time to eliminating waste. But what about process failures with less obvious causes? What about processes that you don’t even know are about that fail? What happens when good-intentioned people bypass your carefully designed processes and you don’t realize it until it’s too late?