^The APQC Blog

Process management programs/departments are often developed or gain prominence because of an organizational need. Some of these needs could include, standardizing across business lines, urgent improvement, or to support a new technology project.

Five thousand upvotes and counting. Dozens of Reddit awards (which, by the way, are purchased with real money).

Every year I gather insights from supply chain professionals around the globe regarding their priorities, challenges, and anticipated changes for the upcoming year.

At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even surpass them at it.

On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the lines grew longer and longer.

Back in early December 2020, I published a blog post praising Operation Warp Speed (OWS) for the speed and coordination of the Covid-19 vaccine development process.

There are many disparate business process management (BPM) models available. It can be difficult to sift through all the options and determine which one will prove sustainable and instill leadership with confidence in your program.

Last year, as the unplanned transition to all-remote work left many organizations flailing, knowledge management rode to the rescue.

2020 was a whirlwind of a year, and in addition to learning lessons from the past year, it is important to be thinking ahead to critical success factors for the year to come.

How can we prepare our organizations to better navigate future disruptions? How can we build more resilient organizations? Business leaders across the globe are asking these questions and at APQC, we are hard at work uncovering answers.