^The APQC Blog

Critical knowledge is knowledge that is valuable and durable enough to offer a sustainable, competitive advantage that justifies the cost of retaining it and transferring it from employee to employee.

Digital transformation is no longer a competitive edge in supply chain, with more than three-fourths of organizations in the midst of such a change. With the vital role supply chain plays in organizational success, leaders are responsible for enabling digital transformation.

I recently spoke with process management practitioner, Carla Zilka of Slalom Consulting, about process automation and how organizations ensure their automation efforts achieve their goals.

“Hurry up, this is important.” 

“We have to get this done!” 

“Where are we on that important initiative?” 

Robots versus workers—it’s a great debate that is playing out in the media and across organizations. The most common refrain is that technology is making workers obsolete.

Establish a highly sustainable and efficient process management ecosystem with APQC’s Process Classification Framework®. 

The pandemic has resulted in increased pressure on finance functions for more accurate forecasting, ready liquidity, and better working capital management.

Last fall, when in-person gatherings were still a thing, I was hanging out at a vendor showcase for virtual collaboration and workflow tools. A speaker from a big-name cloud collaboration service was waxing poetic about all the ways his company’s software boosted workforce productivity.

Let me know if this sounds familiar. 

I recently spoke with process management practitioner, Christa Bol of UPS, about her transformation efforts to de-mystify process work and reconnect UPS with it process thinking roots.