On-Demand Webinars

APQC hosts monthly webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external thought leaders and practitioners to present their ideas and insights. This list includes the webinar recordings and presentation slides from APQC webinars. If you have any questions about the webinars please contact [email protected].

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Archived Webinars

2026

Event Name	Presenters	Topics	Date	Resources
From Vision to Velocity: Leading Digital Transformation at Global Scale		Process and Performance Management	May 2026	Members only Webinars & Videos: From Vision to Velocity: Leading Digital Transformation at Global Scale Presentation Slides: From Vision to Velocity: Leading Digital Transformation at Global Scale
Establishing a Data-Driven Process Leadership Baseline		Process and Performance Management	April 2026	Public Webinars & Videos: Establishing a Data-Driven Process Leadership Baseline Presentation Slides: Establishing a Data-Driven Process Leadership Baseline
What’s Really Driving (and Draining) Organizational Productivity	Madison Lundquist, Lynda Braksiek	Knowledge Management, Process and Performance Management	March 2026	Public Webinars & Videos: What’s Really Driving (and Draining) Organizational Productivity Presentation Slides: What’s Really Driving (and Draining) Organizational Productivity
2026 Financial Management Priorities and Challenges	Kelley Pruetz	Finance and Accounting	February 2026	Public Webinars & Videos: 2026 Financial Management Priorities and Challenges: Webinar Video Presentation Slides: 2026 Financial Management Priorities and Challenges: Webinar Slides
Process and Performance Management Priorities & Challenges for 2026	Madison Lundquist	Process and Performance Management	February 2026	Public Webinars & Videos: Process and Performance Management Priorities & Challenges for 2026 Presentation Slides: Process and Performance Management Priorities & Challenges for 2026
2026 Supply Chain Priorities, Challenges, and Trends	Marisa Brown	Supply Chain Management	February 2026	Public Webinars & Videos: 2026 Supply Chain Priorities, Challenges, and Trends Presentation Slides: 2026 Supply Chain Priorities, Challenges, and Trends
Top Knowledge Management Priorities & Trends for 2026	Lynda Braksiek	Knowledge Management	February 2026	Public Webinars & Videos: 2026 Top KM Priorities and Trends (Recording) Presentation Slides: 2026 Top KM Priorities and Trends (Slides)
Process Intelligence: Unlocking Process Value through Data	Madison Lundquist	Process and Performance Management	January 2026	Members only Webinars & Videos: Process Intelligence: Unlocking Process Value Through Data Presentation Slides: Process Intelligence: Unlocking Process Value Through Data

2025

2024

Event Name	Presenters	Topics	Date	Resources
The State of Change Management 2025	Madison Lundquist		December 2025	Members only Webinars & Videos: The State of Change Management 2025 Presentation Slides: The State of Change Management 2025
The Hidden Power of Unstructured Data: AI with Tom Davenport	Lynda Braksiek	Knowledge Management	November 2025	Public Webinars & Videos: The Hidden Power of Unstructured Data (Recording) Presentation Slides: The Hidden Power of Unstructured Data (Slides)
From Blueprint to Business Value: How Organizations Drive Faster Transformation with SAP Business Content & Accelerators	Madison Lundquist	Process and Performance Management	November 2025	Public Webinars & Videos: From Blueprint to Business Value: How Organizations Drive Faster Transformation with SAP Business Content & Accelerators Presentation Slides: From Blueprint to Business Value: How Organizations Drive Faster Transformation with SAP Business Content & Accelerators
HR Trends: HR Challenges, Strategy, Performance, and Potential	Elissa Tucker	Human Capital Management	October 2025	Public Webinars & Videos: HR Trends: Performance, Strategy, and Challenges Presentation Slides: HR Trends: Performance, Strategy, and Challenges
From Responsiveness to Resilience: Building Organizational Agility	Madison Lundquist	Process and Performance Management	October 2025	Members only Webinars & Videos: From Responsiveness to Resilience: Building Organizational Agility Presentation Slides: From Responsiveness to Resilience: Building Organizational Agility
The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus		Knowledge Management	October 2025	Public Webinars & Videos: The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus (Recording) Presentation Slides: The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus (Slides)
HR Trends: Process, Technology, and Analytics	Elissa Tucker	Human Capital Management	September 2025	Public Webinars & Videos: HR Trends: Process, Technology, & Analytics Presentation Slides: HR Trends: Process, Technology, and Analytics
Creating a Strategic Plan That Resonates: Insights from WorkSafeNB on KPIs and Accountability	Madison Lundquist	Process and Performance Management	September 2025	Public Webinars & Videos: Creating a Strategic Plan That Resonates: Insights from WorkSafeNB on KPIs and Accountability Presentation Slides: Creating a Strategic Plan That Resonates: Insights from WorkSafeNB on KPIs and Accountability
The Future of P2P: Tiered Operating Models and Automation that Deliver Results	Marisa Brown, Kelley Pruetz	Supply Chain Management	September 2025	Public Webinars & Videos: The Future of P2P: Tiered Operating Models and Automation that Deliver Results Presentation Slides: The Future of P2P: Tiered Operating Models and Automation that Deliver Results
Introduction to HR Measures Series: Measuring Employee Information and Analytics Processes	Elissa Tucker	Human Capital Management	September 2025	Members only Webinars & Videos: Introduction to Manage Employee Information & Analytics Measures Presentation Slides: Introduction to Manage Employee Information & Analytics Measures
HR Trends: Spending, Structure, and Staffing	Elissa Tucker	Human Capital Management	August 2025	Public Webinars & Videos: HR Trends: Spending, Structure, and Staffing Presentation Slides: HR Trends: Spending, Structure, and Staffing
Lighting Up Insights: The Power of Heat Maps in Process Data Visualization	Madison Lundquist	Process and Performance Management	August 2025	Members only Webinars & Videos: Lighting Up Insights: The Power of Heat Maps in Process Data Visualization
Unlock the Power of Communities of Practice: Research Insights and Expert Perspectives	Lynda Braksiek, Stan Garfield	Knowledge Management	August 2025	Public Webinars & Videos: Unlock the Power of Communities of Practice: Research Insights and Expert Perspectives (Recording) Presentation Slides: Unlock the Power of Communities of Practice: Research Insights and Expert Perspectives (Slides)
Building a Tailored Process Framework Using APQC, Six Sigma, and Knowledge-Driven Processes	Madison Lundquist	Process and Performance Management	July 2025	Members only Webinars & Videos: From a Custom Framework to Automation: Building a Tailored PCF Using APQC, Six Sigma, and Knowledge-Driven Processes Presentation Slides: From a Custom Framework to Automation: Building a Tailored PCF Using APQC, Six Sigma, and Knowledge-Driven Processes
Future-Ready KM: Unlock Essential Skills and Expertise	Lynda Braksiek	Knowledge Management	July 2025	Public Webinars & Videos: The Future of Knowledge Management: Evolving Roles, Skillsets & Expertise (Recording) Presentation Slides: The Future of Knowledge Management: Evolving Roles, Skillsets & Expertise (Slides)
AI in Action: Transforming Knowledge Capture and Retrieval	Lynda Braksiek	Knowledge Management	June 2025	Public Webinars & Videos: AI In Action: Transforming Knowledge Capture & Retrieval (Recording) Presentation Slides: AI In Action: Transforming Knowledge Capture & Retrieval (Slides)
Uncovering Supply Chain Planning Talent Management Gaps	Marisa Brown	Supply Chain Management	May 2025	Public Webinars & Videos: Uncovering Supply Chain Planning Talent Management Gaps Presentation Slides: Uncovering Supply Chain Planning Talent Management Gaps
Introduction to HR Measures Series: Measuring Employee Redeployment and Retirement Processes	Elissa Tucker	Human Capital Management	May 2025	Members only Webinars & Videos: Introduction to Redeploy and Retire Measures Presentation Slides: Introduction to Redeploy and Retire Measures
Launching a Process Management Knowledge Hub	Madison Lundquist	Process and Performance Management	May 2025	Members only Webinars & Videos: Launching a Process Management Knowledge Hub Presentation Slides: Launching a Process Management Knowledge Hub
The Essentials of Knowledge Transfer	Lynda Braksiek, Cindy Hubert, Darcy Lemons	Knowledge Management	March 2025	Public Webinars & Videos: The Essentials of Knowledge Transfer (Recording) Presentation Slides: The Essentials of Knowledge Transfer (Slides)
2025 Supply Chain Priorities, Challenges, and Trends	Marisa Brown	Supply Chain Management	February 2025	Public Webinars & Videos: 2025 Supply Chain Priorities, Challenges, and Trends Presentation Slides: 2025 Supply Chain Priorities, Challenges, and Trends
2025 Financial Management Priorities and Challenges	Kelley Pruetz	Finance and Accounting	February 2025	Public Webinars & Videos: 2025 Financial Management Priorities and Challenges: Webinar Presentation Slides: 2025 Financial Management Priorities and Challenges: Webinar Slides
What to Expect in Process and Performance Management in 2025	Madison Lundquist	Process and Performance Management	February 2025	Public Webinars & Videos: What to Expect in Process and Performance Management in 2025 Presentation Slides: What to Expect in Process and Performance Management in 2025
How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts	Madison Lundquist	Process and Performance Management	January 2025	Members only Webinars & Videos: How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts Presentation Slides: How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
Introduction to HR Measures Series: Measuring HR Strategy and Planning Processes	Elissa Tucker	Human Capital Management	January 2025	Members only Webinars & Videos: Introduction to HR Strategy Measures Presentation Slides: Introduction to HR Strategy Measures

Event Name	Presenters	Topics	Date	Resources
Setting the Stage for Tomorrow Through Finance Shared Services			November 2024	Public Webinars & Videos: Setting the Stage for Tomorrow Through Finance Shared Services Presentation Slides: Setting the Stage for Tomorrow Through Finance Shared Services
Unlocking the Synergy Between Knowledge Management and AI		Knowledge Management	November 2024	Public Webinars & Videos: Unlocking the Synergy: Knowledge Management and AI Presentation Slides: Unlocking the Synergy: Knowledge Management and AI
Introduction to HR Measures: Rewards and Retention Measures	Elissa Tucker	Human Capital Management	October 2024	Members only Webinars & Videos: Introduction to Rewards & Retention Measures Presentation Slides: Introduction to Rewards & Retention Measures
Assessing Change Readiness: A Risk Mitigation Practice for Project Success		Knowledge Management, Process and Performance Management	October 2024	Public Webinars & Videos: Assessing Change Readiness: A Risk Mitigation Practice for Project Success Presentation Slides: Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Three Steps to Innovation Capability		Supply Chain Management	September 2024	Public Webinars & Videos: Three Steps to Innovation Capability Presentation Slides: Three Steps to Innovation Capability
Unlocking Insights: Survey Findings on the Current State of Accounts Receivable Processes	Kelley Pruetz	Finance and Accounting	September 2024	Public Webinars & Videos: Accounts Receivable Research Highlights Presentation Slides: Accounts Receivable Research Highlights
Practices That Drive BPM Program Success	Madison Lundquist	Process and Performance Management	September 2024	Members only Webinars & Videos: Practices That Drive BPM Program Success Presentation Slides: Practices That Drive BPM Program Success
Engagement Strategies for Excellence in Knowledge Management		Knowledge Management	September 2024	Public Webinars & Videos: Engagement Strategies for Excellence in Knowledge Management Presentation Slides: Engagement Strategies for Excellence in Knowledge Management: Presentation Slides
Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success		Process and Performance Management	August 2024	Public Webinars & Videos: Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success Presentation Slides: Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success
APQC Supply Chain Research Recap	Marisa Brown	Supply Chain Management	August 2024	Members only Webinars & Videos: APQC Supply Chain Research Recap Presentation Slides: APQC Supply Chain Research Recap
Introduction to HR Measures: Learning and Development Measures	Elissa Tucker	Human Capital Management	August 2024	Members only Webinars & Videos: Introduction to Learning & Development Measures Presentation Slides: Introduction to Learning & Development Measures
Back to School Edition: Building Effective and Long-lasting Communities of Practice		Knowledge Management	August 2024	Public Webinars & Videos: Back to School Edition: Building Effective and Long-lasting Communities of Practice Presentation Slides: Back to School Edition: Building Effective and Long-lasting Communities of Practice (Slides)
What’s the Difference Between Process Maturity and Process Management Maturity?	Madison Lundquist, Dewey Dorsett		July 2024	Members only Webinars & Videos: What’s the Difference Between Process Maturity and Process Management Maturity? Presentation Slides: What’s the Difference Between Process Maturity and Process Management Maturity?
Supporting Your Path to Better Decision-Making, Optimization, and Innovation		Process and Performance Management	June 2024	Public Webinars & Videos: Supporting Your Path to Better Decision-Making, Optimization, and Innovation Presentation Slides: Supporting Your Path to Better Decision-Making, Optimization, and Innovation
Knowledge Revolution with Generative AI: Megatrends and Success Stories		Knowledge Management	June 2024	Public Webinars & Videos: Knowledge Revolution with Generative AI: Megatrends and Success Stories Webinar Presentation Slides: Knowledge Revolution with Generative AI: Megatrends and Success Stories Presentation Slides
Highlights from APQC's 2024 Conference: Connect. Change. Grow	Jeffery Varney, Lynda Braksiek, Madison Lundquist	Knowledge Management, Process and Performance Management	May 2024	Public Webinars & Videos: Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar Presentation Slides: Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar Slides
Trends in Learning & Development: Measuring L&D Effectiveness and Impact	Elissa Tucker	Human Capital Management	May 2024	Public Webinars & Videos: Trends in Learning & Development: Measuring L&D Effectiveness and Impact Presentation Slides: Trends in Learning & Development: Measuring L&D Effectiveness and Impact