^The APQC Blog

Every so often, I hear the hilarious statistic cited that ninety percent of drivers think that they are better than the average driver. It goes without saying that this is a mathematical impossibility. And it demonstrates the proven cognitive bias known as “illusory superiority.” Why, in an evolutionary sense, humans ended up overestimating their own abilities is beyond me (although it’s a stimulating web search rabbit hole), but it never ceases to astonish me when I see it.

Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole.

Why are some people more productive than others?

To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.” 

This year's Aspen Ideas Festival was highly tweetable, especially two tracks particularly relevant to the future of knowledge management (KM) and knowledge work in general.

I talked to Georg Lange of Syngenta AG how they digitized their HR-function to reduce costs and increase promoter score.

Georg will be presenting ‘The Digitalization of the HR-Function of Sygenta’ at APQC’s Process & Performance Management Conference.

Why did you start your digitization journey in HR?

At APQC, we like to maintain constant contact with our members to ensure that our research aligns as closely as possible with their business needs.

July 26 was “All or Nothing Day,” which encourages people to go “all in” to break through barriers, conquer fears, and make commitments.

One of the biggest stumbling blocks to achieving success is lukewarm commitment. This is particularly true for knowledge management programs. Half measures are not enough. If you don’t go all in with a commitment to long-term plans and dedicate resources for evaluation and improvement, you are likely to get little in return.

I talked to Stacey Vokrot-Mello of Cargill Inc. about the challenges and benefits of driving sustainable process improvements through organizational alignment. Stacey will be presenting ‘Driving Sustainable Process Improvement Through Organizational Alignment’ at APQC’s Process & Performance Management Conference.

Stacey Vokrot-Mello currently serves as a Business Process Optimization Leader at Cargill within the Food Ingredient and Bio-Industrials platform. 

As budgeting time approaches, our thoughts turn to how to wrangle more money for knowledge management (KM). Think of all the things we could do if we had a few more bucks.

Maybe we should be careful what we ask for. 

Lori Selsberg of Dell EMC talks about putting the performance in process management.  She explains how Dell EMC decided that focusing onend-to-end processes was the best method for supporting its “One EMC” initiative, and why benchmarking and making sure a company’s strategic objectives part of process management improvements matter so much.

Learn more about  APQC’s 2017 Process & Performance Management Conference