Training Course Catalog

This workshop will focus on strategies and approaches to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time. 

In this highly interactive course, participants will reference other organizations’ experiences as they consider and discuss their own organizations and their level of maturity. At the end of this course, participants will understand the seven core components of an effective system and the benefits of an external review. In addition, they will know how to conduct a quick “check-up” of their own organizations.

This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning.

This course drills into the four phases of benchmarking - plan, collect, analyze, and apply - with a focus on the techniques and skills needed to perform benchmarking projects.

This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes.

This course will focus on the critical elements of communities of practice (CoP) design and tips and techniques to help you plan your organization’s CoP strategy.

The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs.

In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.

This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.

This course will help organizations understand how to evolve, sustain, and continuously improve their KM programs. Participants will develop use cases documenting real-life scenarios focused on their current KM capabilities and gain insights for improving their scenarios.

This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management.

This course is designed to give knowledge leaders the tools and strategies they need to succeed, whether they’re launching a large transformative initiative or keeping one fresh. Data from APQC research will be introduced that leaders can use to make a business case for advancing their knowledge management efforts.

The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes.

This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.

This course helps organizations move enterprise AI efforts beyond experimentation and toward consistent, measurable results. Participants will examine why many AI initiatives stall or fail and learn how to position AI as a core business capability rather than a standalone technology project.