Training Course Catalog
APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance.
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Course Search Results
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Developing a Process Management Business Case
The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs.
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Enhancing Team Performance with Process Improvement (Learning Lab)
Participants will step into the operational roles of a high-volume transactional service industry and
work together to get the job done. While simulating ever-increasing performance requirements,
limited resources, and typical constraints on change, each iteration will allow for team-based
improvements that demonstrate the power of working together to find common solutions that
benefit the whole. -
Essential Skills to Map Process and Knowledge
In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.
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Evaluating and Improving Process Maturity
This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.
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Governance Essentials for Process and Knowledge Management
This course will discuss the foundational principles for effective governance that can be applied in
both process management and knowledge management. -
Improving Process Performance with Analytics
The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes.
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Integrating Process and Knowledge
This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.
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Leveraging Process Management Best Practices (Learning Lab)
This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach.
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Monitoring and Controlling Your Processes
This course helps participants to understand process performance measurement and the importance of monitoring and controlling processes. Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.
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Process Framework Essentials: Applying Process Frameworks (Learning Lab)
This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations.
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Process Input/Output Analysis
During this course, you will learn the benefits of the SIPOC (suppliers, inputs, process, outputs, and customers) tool and how to use it effectively in your improvement projects.
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Process Mapping Techniques
This course will discuss common types of process maps and demonstrate best practices for their creation and use based on real examples from APQC engagement with organizations like yours. Participants will go through the life cycle of the process map from design to performance, and subsequent evaluation and continuous improvement.
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Risk and Contingency Analysis
During this course, participants will learn how to conduct a process risk analysis to identify and assess factors that may jeopardize successful performance.
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Role Analysis (RACI) - Understanding and Applying RACI to Improve Performance and Collaboration
In this course, participants will learn the power of RACI charting, one of the more popular techniques used for role-based analysis, to clarify roles and responsibilities within teams and processes. Real-life examples will be used to highlight the approach, variations, and tips and tricks for applying it for real value.