^The APQC Blog

Grey Cook and Vijayanandam M V of Hewlett Packard Enterprise Software Professional Services explain how their organization needed to find ways to increase profitability through the reuse and harvesting of massive amounts of knowledge created every year.

I recently sat down with Bernie Palowitch, President of Iknow LLC, to talk about the current state of knowledge management; the biggest developments he sees in the near-term future; and the range of challenges that KM practitioners face in developing KM strategies, picking the right tools, and building organizational cultures that emphasize and value knowledge sharing and reuse. A few of his most intriguing responses are below.

APQC chatted with Dr. Angela Johnson, CI Manager at DTE Energy, and Carmen Bender about how creating a culture of change in process takes engaging leaders and focusing on small group success.

Angela and Carmen will be leading the breakout session Engaging Leaders and Employees Through the Journey of Change at APQC’s 2016 Process Conference Oct. 3-7.

Q. What was the challenge which made more employee engagement a priority for DTE Energy?

Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, the simple act of creating a knowledge map reveals weak links and bottlenecks in the flow of knowledge.

APQC recently talked to Matts Rehnstrom of Clean Stream about the five keys to making sure your processes make the customer experience better. Matts Rehnstrom is the Shaper of Business Excellence and has more than 25 years of experience with leadership and business development.  He will be leading a breakout out session at APQC’s 2016 Process Conference October  3-7.

When an overwhelming majority of finance executives say they want to be sure their financial process costs are in line, I can’t help but wonder if I’ve stumbled into a time warp. APQC has been tracking these efficiency metrics for many years. CFOs and corporate controllers in the U.S., Europe, and Asia have been leading finance improvement initiatives for well over a decade. So, why are the world’s largest companies still hard at it?

APQC recently talked to Charlie Martin, Director in Cisco Advanced Services, about how process can leverage the ‘Internet of Everything’ to transform business process management.

Charlie will be leading the Unlocking Business Process Transformation: Leveraging the Internet of Everything breakout session at APQC’s 2016 Process Conference Oct. 3-7.

You can connect with Charlie on LinkedIn.

Benchmarking continues to be a top tool used by leadership teams to support decision making. Organizations continually strive to leverage IT to support and align core business activities such as strategic planning, process improvement efforts, and budgeting.

We’ve written a lot on this blog about how organizations are looking to attract supply chain professionals to offset impending retirements. We’ve also written a lot about what supply chain professionals are looking for in an employer. To put it all in perspective, APQC has created a series of infographics that look at attracting and keeping supply chain professionals. 

Have you heard of the new phenomenon: The Digitally Deluded Leader? It’s the topic of APQC’s June Human Capital Management Webinar. This is a new topic for me and I am guessing it is also new to many APQC readers. So, I asked guest speaker Steve Hearsum of Roffey Park, an internationally renowned leadership institute based in the UK and Singapore, to participate in a brief interview. Read his thoughts on what digital means for leadership.