As part of my quest to understand how people become experts more quickly in complex scientific and technical disciplines, I interviewed Edward J. Hoffman, chief knowledge officer (CKO) at NASA. This is the second of two blogs on my conversation with Ed. You can check out the first one and learn…

On August 26, 2015, APQC conducted a webinar on benchmarking shared services centers (SSC).  The webinar highlighted characteristics that make SSCs advantageous to organizations that utilize them and how benchmarking can be used to point out opportunities for process improvement at SSCs.…

APQC recently held a webinar to discuss how companies reimage their order management processes to increase revenue, brand visibility, and customer satisfaction. Genpact’s Dipanjan Das and Rana Saha collectively responded to the follow-up questions from the webinar: How do we improve the…

 As part of my quest to understand how people become experts more quickly in complex scientific and technical disciplines, I interviewed Edward J. Hoffman, chief knowledge officer (CKO) at NASA. Ed ought to know: he founded the NASA Academy of Program/Project and Engineering Leadership and…

I was recently able to speak with Tim Allen, vice president at Project Consulting Group (PCG) about the common pitfalls of implementing ERP, CRM, and BI systems.  Often these implementations are driven by rapid execution strategies designed to save time and money, with little or no…

A majority of business decision makers want their organizations to do more to embrace modern technologies and new channels of customer engagement and digital experience. That’s one of the key findings presented by the Business Performance Innovation (BPI) Network in its report Accelerating Business…

Today’s sourcing and procurement function has the ability to be so much more than just the buying arm of the enterprise, focused only on getting the lowest cost. Shifting the focus to what the business needs to accomplish its goals can enable procurement to take into account elements such as…

Greetings and salutations cherished employee, This is an email spoofing scam masquerading as an executive or trusted vendor. It goes sort of like this:  I am travelling overseas visiting our facilities in Eastern Europe and need funds to confirm our commitment to a building expansion.…

Anyone following APQC’s recent content management research knows that an excellent enterprise search capability—one that surfaces the best content, conversations, and experts for a given query—is essential for organizations that want to maximize the value of their knowledge assets.  In this…

Dorothy Leonard’s excellent insights in her recent CLO article 5 Ways to Ensure Critical Knowledge Transfer were a great reminder of the importance of “getting ahead of the game” when it comes to retaining an organization’s knowledge. But why was it even necessary to write it? After all, [cue the…