Breakouts

Here are the breakout sessions for the 2016 Process Conference. These sessions are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. Sessions are also blocked by the times offered. You may only attend one session per block, but follow-up materials for all sessions will be provided to conference attendees.

Block

Aligning to the Business

Analyzing and Managing Performance Managing and Improving Processes Managing Change and Engagement

Block 1

THUR
9:45
a.m.

Touring the Global State of Quality: Prominent Processes and Practices

ASQ and APQC

Saving Metrics from the Dark Side

Rockwell Collins

Optimizing the Customer Onboarding Process in a Digital Age

Centric Consulting

Engaging Leaders to Engage Employees Through the Journey of Change

DTE Energy

Block 2 

THUR
11:05
a.m.

PRIDE and Project Discipline: Integrated Approaches to Driving Results

Dynegy, Inc.

Putting the Performance in Process Management

Dell

A Powerful Combination: The Benefits of Joining Process and Decision Models

Signavio

Creating an Employee Engagement Process

Walsh College

Block 3

THUR
1:20
p.m.

Data Science is the New Six Sigma

Advanced Analytics of the Future

Designing a Data Governance Program Based on APQC's Process Classification Framework®

Digital Oil Consulting

The PCF® Journey: Getting the Answers You Need to Succeed

APQC

Leading the Millennials: Gaining, Training, and Retaining the Text Message Generation

Haydn Shaw

Block 4 

THUR
4:00
p.m.

Leveraging APQC's Partnership and Methodology to Set the Foundation for Human Capital Transformation

Rockwell Collins and APQC

Enterprise Cost Reduction - ZBB and Closed-Loop Cost Management: An Engine for Growth

Accenture

Enabling a Multidivisional ERP Implementation Through Business Process Improvement and Value Chain Integration

Stryker

Five Keys to Make the Process Equal the Customer Experience

Clean Stream

Block 5

FRI
9:35
a.m.

Why Improvements Evaporate: How to Take 3 steps Forward Without 2 Steps Back

i4Process

Change Management for Establishing a Data-Driven Culture

APQC

Cancelled: Unlocking Business Process Transformation: Leveraging the Internet of Everything

Cisco Systems, Inc.

Leveraging Change for Process Improvement

Silicon Valley Accountants

In order to help you decide what sessions to attend, we have included a couple session descriptors: presentation focus and session type. The presentation focus gives you an idea of what the presenter will focus on during the session – i.e. a concept, skill, case study, interactive activity, or other. Additionally, the session type lets you know if the session is going to be foundational, applied, or strategic. The session types are defined as follows:

  • Foundational: session provides a broad overview and understanding of a PPM program, skill, or technique
  • Applied: session focuses on the practical application of a PPM technique or approach with in-depth material or explanation
  • Strategic: session focuses on extensive application and implementation of a PPM approach, technique, tool, or innovation

BLOCK 1: Thursday 9:40 - 10:40 a.M.


Touring the Global State of Quality: Prominent Processes and Practices

This foundational session will feature data highlights and discussion of ASQ's and APQC's Global State of Quality 2 Research, providing session attendees with relevant, up-to-date information they need to incorporate process improvement systems into their business strategy. The session, presented with APQC's Jonathan Kraft, will provide vital benchmarking data the attendees can use to improve the continuous improvement programs at their organizations.

The final report focused on quality as a competitive differentiator and strategic asset, the influence of quality on business performance, the role of the customer in process improvement, process setbacks, and culture. The session will provide data on these themes and more, along with offering comparisons to the 2013 data – and how quality has improved since.

Organization: ASQ and APQC
Presenter: Michael Barry, ASQ and Jonathan Kraft, APQC
Presentation Focus: Other- Research Results/Benchmarking
Session Type: Foundational


Saving Metrics from the Dark Side

Rockwell Collins created an Enterprise Metrics Hub three years ago. Over time, specific processes were tapped to provide Key Performance Indicators (KPIs) for use across the company. However, sometimes these reported KPIs were not used because they weren't trusted. To address this issue, they married the metrics selection, definition, and collection processes with data governance practices. Their primary goal was to build user confidence in the processes bringing KPIs to the Enterprise Metrics Hub. Attend this session and learn how Rockwell Collins incorporated a governance foundation into the processes behind the creation and use of KPIs, and introduced a level of rigor to help meet this goal.

Session participants can expect to learn about:

  • Assessing the alignment of KPIs with business user expectations
  • Evaluating the processes and data involved with creating, defining, reporting and governing KPIs
  • Integrating data governance practices with KPI processes to improve overall KPI quality

Organization: Rockwell Collins
Presenter: Helen Romanowsky and Kathy Gerlach
Presentation Focus: Case Study
Session Type: Applied


Optimizing the Customer Onboarding Process in a Digital Age

In this strategic session, Centric Consulting will showcase the journeys of companies within the Financial Services and Healthcare industries that have driven digital and process transformations within their customer onboarding programs.

The focus of the presentation will be three pronged:

  • The expectations from a customer-centric point a view
  • The challenges faced by the transforming organization both technical and organizational
  • The results achieved

During the session, Centric Consulting will also drill deeper and explore the concepts of value targeting, technology enablement, process improvement, organizational change management, key success factors and performance metrics.

Organization: Centric Consulting
Presenters: Darren Rehrer and David Kazel
Presentation Focus: Concept, Skill, and Case Study
Session Type: Strategic


Engaging Leaders to Engage Employees Through the Journey of Change

Change is inevitable. It happens every day. Some people handle change with ease and others are challenged with even the thought of it. Leaders are ultimately responsible for how people react to, and engage in change. Creating a culture of change requires an engaging leader to engage employees through the journey of change.

In DTE Energy’s presentation, they will first describe the challenge they had in their Project Management Organization. Then, they will describe how they successfully charted a plan to engage employees around using the tools of continuous improvement, which in turn led to improved operational performance. Finally, they will share the tools and strategies used to engage a small group, which in turn cascaded their energy for change to an organization of over 250 project management professionals.

Learn more about what to expect at their session by reading their interview with APQC!

Organization: DTE Energy
Presenter: Angela Johnson and Carmen Bender
Presentation Focus: Concept
Session Type: Foundational


Block 2: Thursday 11:00 a.m. – 12:00 p.m.


PRIDE and Project Discipline: Integrated Approaches To Driving Results

By leveraging continuous improvement ideas from front-line operations employees and by integrating strategic improvement projects under the umbrella of an enterprise PMO, Dynegy has delivered millions in operating improvements and balance sheet efficiencies over the last three years. Striking the balance between "quick wins" and longer-term system and process overhauls, the combinations of both PRIDE and PMO initiatives have resulted in greater value to Dynegy investors, customers and employees. Providing opportunities for personal skill development through the PMO as well as reward and recognition through PRIDE - - this integrated approach to improved business results has been a true "WIN/WIN".

This presentation, delivered collaboratively by the Executive Owner of these programs, and a key program consultant facilitator, will focus on:

  • explaining the overall approach,
  • how it reflects upon and reinforces Dynegy's strategy and core values, and
  • will highlight a number of mini case studies to ensure practical knowledge is shared with the audience.

Organization: Dynegy, Inc.
Presenter: Carolyn Burke & Judith Millsaps
Presentation Focus: Concept and Case Study
Session Type: Applied


Putting the Performance in Process Management

Learn how EMC used process and performance management practices to provide customers with a “One EMC” experience, where interactions between the functions are seamless and create value for their customers. EMC evolved from functional efficiency to process efficiency by focusing on end-to-end processes and developing a comprehensive framework that gives decision makers context, in which to concentrate resources that best reinforce the company’s strategic objectives and competitive advantage.

Attendees will learn about EMC's process journey, as it:

  • mapped its end-to-end processes,
  • created a dashboard for its process framework,
  • benchmarked its process performance to its peer groups, and
  • used process performance measures to understand value drivers and deliver improvements.

Organization: Dell
Presenter: Lori Selsberg
Presentation Focus: Concept and Case Study
Session Type: Applied


A Powerful Combination: The Benefits of Joining Process and Decision Models

During this session, Will Thomas, GM Americas - VP Sales, Signavio, Inc. will show the benefits of integrating decision and process models on a common platform. Thomas will provide an introduction to decision modeling and discuss its impact on process design and management.

Individuals attending the session will:

  • Understand what types of decisions lend themselves to decision modeling, and appreciate how decision modeling can help simplify process definition
  • Learn the basics of the Decision Modeling Notation (DMN 1.0), its relationship to rules and Business Process Models (BPMN 2.0)
  • See how the use of decision modeling enables companies to quickly respond to marketplace competition and adapt to the ever-changing regulatory environment

Organization: Signavio
Presenter: Will Thomas
Presentation Focus: Other
Session Type: Other


Creating an Employee Engagement Process

Through the use of a case study, Dr. Lee Meadows’ presentation will focus on the development and implementation of an employee engagement process to help supervisors, managers and HR staff manage the issues of morale, retention, and career advancement. Employee engagement has been recognized as a process tool used to close the gap between non-involvement by employees in the day-to-day operational decisions that impact workflow, and outcome.

Session attendees will:

  • Learn an effective model for employee engagement
  • Be guided through a step-by-step process for implementing employee engagement
  • Be given practical employee engagement tools

Organization: Walsh College
Presenters: Lee Meadows
Presentation Focus: Tool and Case Study
Session Type: Foundational


Block 3: Thursday 1:20 – 2:20 p.m.


Data Science is the New Six Sigma

If organizations wish to claim a share of the estimated $19 trillion opportunity that is the Internet of Things (IoT), they need to accelerate their preparation for the data-driven future. The US is rapidly experiencing a shortage of data expertise, and IBM predicts that by 2020 there will be five times the volume of data that exists today. Additionally, it is predicted that by 2018, the US will face a 50-60% gap in deep analytic talent.

The goal of this session will be to educate participants regarding the multiple ways to address the talent gap by focusing on retention and professional enrichment. Participants of this session will learn the:

  • Profile of successful professionals necessary to secure a competitive advantage in the changing data-driven business ecosystem
  • Benefits of upskilling internal talent, versus trying to acquire new talent
  • How to identify the best internal candidates
  • Practical approaches to enabling your workforce

Organization: Advanced Analytics of the Future
Presenters: Marie Clark
Presentation Focus: Concept and Case Study
Session Type: Strategic


Designing a Data Governance Program Based on APQC's Process Classification Framework®

During this session, Digital Oil Consulting will present the successful design of a data governance program based on APQC’s Process Classification Framework® (PCF). Throughout the last decade, information technology advancements have made data governance programs a critical part of organizations in response to regulatory conformance, security, fraud, quality, and privacy concerns.

This session will discuss one of Canada’s public sector projects about data governance processes. One of the main objectives was to design flexible business processes while allowing new governmental departments to join the program as it matures. With the help of Digital Oil Consulting, utilizing APQC’s PCF offered Canada the potential to adopt standardized data governance programs among different industries with minimum customization; therefore, gaining efficiency, sharing best practices and reducing design and implementation costs.

Organization: Digital Oil Consulting
Presenter: Alan Rezazadeh
Presentation Focus: Concept and Case Study
Session Type: Applied


The PCF® Journey: Getting the Answers You Need to Succeed

Since 1992, APQC's Process Classification Framework® (PCF) has made process management more streamlined and efficient by improving communication, among other things, across the enterprise. But also since 1992, there have been many other major improvements made to the most downloaded process framework in the world.

During this lively, interactive session, APQC's John Tesmer will conduct a brief overview of the PCF’s journey over the last year and what to expect in 2017. Then, John will answer some of the most frequently asked questions about the PCF and open up the floor for an extended Q&A session where you can ask all the questions you always wanted to ask about the PCF, such as:

  • What is the ROI of using the PCF?
  • How can I use the PCF to help me benchmark performance?
  • How can I use the PCF for governance and performance management?
  • What kind of challenges do organizations have when implementing the PCF?
  • What are best practices for adopting version 7.0 of the PCF?

Organization: APQC
Presenters: John Tesmer, Open Standards Benchmarking® Director
Presentation Focus: Tool and Interactive Activity
Session Type: Other


Leading the Millennials: Gaining, Training, and Retaining the Text Message Generation

The newest generation - the Millennials - are here, and the Traditionalists, Baby Boomers, and Generation Xers only know one thing: it's not business as usual. From their flip-flops to their smart phones, the text message generation has a different approach. Organizations that figure out how to attract them, adjust to them, and retain them now will jump far ahead of those that ignore them until five years later. Eventually, every organization will have to learn to work with Millennials in the war for talent.

This presentation will explain:

  • how the Millennials are different,
  • why Millennials are different, and
  • how to attract, train, lead, and retain the next generation.

You'll laugh, you'll cry, you'll walk out with use-today ideas.

Presenters: Haydn Shaw
Presentation Focus: Other
Session Type: Other


Block 4: Thursday 4:00 – 5:00 p.m.


Leveraging APQC's Partnership and Methodology to Set the Foundation for Human Capital Transformation

This session will introduce attendees to the power of a strategic partnership with APQC. Attendees will learn how to leverage APQC's methodology, the Process Classification Framework®, and prioritization technique to identify customer pain points. Rockwell Collins will connect how their partnership with APQC led their organization into root cause analysis to understand their systemic problems and how this has set them up for their clean sheet design for a future state transformation. Additionally, this session will discuss the process and lessons learned from the successful implementation and adoption.

Organization: Rockwell Collins and APQC
Presenters: Tracy Scieszinski and David Hicks, Rockwell Collins and Jeff Varney, APQC
Presentation Focus: Concept
Session Type: Strategic


Enterprise Cost Reduction - ZBB and Closed-Loop Cost Management: An Engine for Growth

Participants will learn how closed-loop cost management provides full visibility on all operating spend across business units, categories and geographies to a detailed level and exploring how the money can be spent more wisely to add value and help drive growth.

Key topics covered include the following:

  • Three components that are essential for companies moving to a closed-loop cost management approach
  • Six step methodology for sustainable cost reduction
  • Overview of case studies on how leading companies are implementing sustainable cost reduction programs

Organization: Montgomery Coscia Greillich LLP
Presenter: Paul Dunn
Presentation Focus: Concept, Skill, and Case Study
Session Type: Applied


Enabling a Multidivisional ERP Implementation Through Business Process Improvement and Value Chain Integration

Stryker’s Todd Anderson plans to share their business process improvement journey, and their pragmatic view of how to leverage business process management capabilities for the implementation of a multi-divisional ERP. He will also discuss how to overcome organization change resistance by helping the business achieve process improvement results for themselves rather than having someone else do it.

Session attendees will:

  • Understand the business operational context as a basis to determine the appropriate process approach
  • Learn how to pilot an approach as a means to validate theory and gain commitment from program team
  • Learn how to develop a plan in partnership with the business and facilitate execution

Organization: Stryker
Presenter: Todd Anderson
Presentation Focus: Concept, Skill, and Case Study
Session Type: Applied


Five Keys to Make the Process Equal the Customer Experience

Bureaucratic organizations traditionally focus solely on their own business. But, what happens when an elderly person, living in an elderly home, feels sick, and needs medical care? Does the process end at the emergency room? Or does it end when he or she is back at the elderly home? It is important to understand the customer’s experience and then map out and design the processes along that experience.

This session will take you through the process, discuss the importance, and how to make the transition from processes being a side job, to being a focus at the center of the business. During this session, you will learn:

  • That the customer experience must be seen as the process
  • The importance of treating other organizations as partners in delivering the value for your customers
  • That the most important objective is to satisfy the customer
  • To work with the customer needs, not the customer wants


Learn more about what to expect at Matts session by reading his interview with APQC!

Organization: Clean Stream
Presenters: Matts Rehnstrom
Presentation Focus: Concept, Skill, and Case Study
Session Type: Foundational


Block 5: Friday 9:30 – 10:30 a.m.


Why Improvements Evaporate: How to Take 3 steps Forward Without 2 Steps Back

How many times have you seen process improvement initiatives that gain traction initially, but six months down the road fall flat? Instead of taking two steps forward and three steps back, you need an approach to overcome the roadblocks along the way. i4Process will explore some common roadblocks and provide a proven model for successfully implementing process improvement initiatives throughout the entire organization. Learning and adopting this approach for implementing process improvement will help your organization improve customer satisfaction, operational efficiency and execution excellence.

Attend this session and learn:

  • Where your company lies within the three stages of operational excellence development and how to move forward
  • How to use company leadership and culture to help define successful process improvement practices
  • How to create a secret sauce idea for your company

Organization: i4Process
Presenters: Shelley Sweet
Presentation Focus: Concept, Skill, Case Study, and Interactive Activity
Session Type: Applied


Change Management for Establishing a Data-Driven Culture

Best-in-class organizations are tapping into the power of analytics to improve performance and identify new opportunities ahead of the competition. Though most organizations understand the value of analytics, the leaders have to figure out how to embed analytics thinking into the organization and making it a part of how decisions are made.  

This presentation combines a series of case studies with best practices in change management to create guidance on how to establish a data-driven culture including generating buy-in, training, communication, and engagement tactics.

During this session participants will learn:

  • how to engage leadership to understand its analytics needs,
  • what tactics support long-term adoption of data-driven decision making, and
  • how to measure the shift to a data-driven decision making culture.

Organization: APQC
Presenters: Holly Lyke-Ho-Gland and Andrea Stroud, Research Program Managers
Presentation Focus: Other
Session Type: Other


CANCELLED: Unlocking Business Process Transformation: Leveraging the Internet of Everything

*Please note: Due to inclement weather in the speaker's home state, he will not be able to attend the conference; therefore, we had to cancel his breakout session.*

In our ever more connected world, the Internet of Everything (IoE) will enable the business process transformation in ways not previously imagined. Through the interconnectivity of things, data, processes and people, business will be simplified, smarter, faster and more efficient. How can we identify and take advantage of these connected opportunities?

During their session, Cisco will use cases and real-world scenarios to explain:

  • What IoT and IoE are
  • How these emerging technologies can be leveraged for business process transformation
  • Techniques that can be applied within a traditional BPM model to identify opportunities

Organization: Cisco Systems, Inc.
Presenter: Charlie Martin
Presentation Focus: Concept and Skill
Session Type: Strategic


Leveraging Change for Process Improvement

The constantly evolving nature of finance, along with the unique requirements each company has for their processes, limits the effectiveness of standard process re-engineering methods. While each company faces unique challenges relating to change, the accounting and finance department has earned a stereotype for having significant room for improvement when managing change and embracing process improvement. This session is for those who interact with the department, but are not necessarily part of accounting and finance.

Silicon Valley Accountants will focus on:

  • How to foster successful collaborative change management with the department;
  • identify and educate ways to leverage accounting changes into continuous improvement opportunities; and
  • discuss case studies where the accounting teams have transformed into cultures which embrace continuous improvement.

Learn more about what to expect at Gabriel's session by reading his interview with APQC!

Organization: Silicon Valley Accountants
Presenters: Gabriel Zubizarreta
Presentation Focus: Concept
Session Type: Strategic

Conference Sponsor


Thank you to our conference sponsor, Signavio!