Training Course Catalog

APQC’s 3-day Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance. Participants will gain practical insights and learn best practices, methods, and approaches to enable knowledge capture, transfer, and reuse in their organization.

APQC’s 3-day process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process ManagementTM.

Join us for a dynamic, one-day certification course designed to equip you with the essential skills and competencies outlined in the Thought Leadership Standard from the Global Thought Leadership Institute (GTLI) at APQC. Whether you're part of a formal thought leadership program or creating content independently, this course will help you elevate your impact by aligning your work with the full thought leadership lifecycle — from ideation to sustained impact.

This two-day intensive boot camp is designed to provide participants with the knowledge and
practical skills necessary to apply knowledge practices and principles in your organization.

The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes.

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.

This workshop will focus on strategies and approaches to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time. 

Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.

In this highly interactive course, participants will reference other organizations’ experiences as they consider and discuss their own organizations and their level of maturity. At the end of this course, participants will understand the seven core components of an effective system and the benefits of an external review. In addition, they will know how to conduct a quick “check-up” of their own organizations.

This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning.

This course will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will simulate being part of a diverse KM team that represents the competing needs, perspectives, and focus areas that are typical in many organizations.

This course drills into the four phases of benchmarking - plan, collect, analyze, and apply - with a focus on the techniques and skills needed to perform benchmarking projects.

This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes.

This course will focus on the critical elements of communities of practice (CoP) design and tips and techniques to help you plan your organization’s CoP strategy.

The course will walk through the structure of Business Process Management (BPM), highlighting the fundamentals of business case components, including hard and soft benefits and costs.