APQC’s best practice research has disclosed several success factors to effective performance management, including articulating the need for consistency and alignment between purpose and measures, providing methods and structures to ensure context for decision making, and establishing a performance driven culture by engaging employees in the process. But obstacles to exemplary performance management are constant: from bridging operational silos to finding the right mix of measures to drive exceptional performance at all levels of the organization. At APQC, we understand the importance of giving equal attention to people, process, and technology when designing sustainable approaches to operational performance management.
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Closing the Change Management Gap
- At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set of approaches to transition employees, teams, and/or an entire organization to a desired future state. This project uses a combination of survey and case studies to provide guidance on improving organizations’ change management efforts from check-the-box approaches to ones that drive behavioral shifts.
People of Process
- This project will explore the people that support process management work. This project will combine a survey and interviews to understand the demographics, skillset, education of today's process workers. Additionally, the research will look at reporting structures, responsibilities, and career advancement in the process field.
Interested in participating in upcoming research projects? Contact Holly Lyke-Ho-Gland for more information.
Want to Support Your Benchmarking and Measurement Efforts?
Learn exactly where your business processes stack up against the competition using comprehensive assessments available through APQC’s Open Standards Benchmarking®. Launched in 2004, Open Standards Benchmarking is powered by a database underwritten by organizations that support the creation of common, open frameworks to measure processes. Based on APQC’s widely-adopted Process Classification Framework®, the database contains more than 2,000 standardized measures spanning people, process, and technology.