Building a Fleet of Change Agents at Collins Aerospace

Collins Aerospace is among the world’s largest suppliers of aerospace and defense products. Headquartered in Charlotte, North Carolina, the company operates more than 250 sites globally and employs more than 80,000 people, including more than 20,000 engineers. It is a business of RTX Corporation, together with Raytheon and Pratt & Whitney.

As a leader and innovator in aerospace systems and products, Collins Aerospace collaborates with customers and partners in pursuit of breakthrough solutions. To advance aerospace technology and achieve its business goals, the company is committed to continuously improving its internal processes and systems. 

An innovative training program that began at Collins and is expanding across RTX enhances the output of that commitment, using the power of mentorship and on-the-job learning to equip new leaders to drive process improvement projects.

In an interview with APQC, Wes Ralph, senior quality fellow at Collins Aerospace, and Ryan Worden, transformation & standard work manager, supply chain operations at Raytheon, shared insights and lessons learned from their journey developing their new training program that has increased capability and capacity for process improvement at Collins Aerospace across a variety of functions and experience levels.