Making Change Management Accessible: Sunflower Electric Case Study

Published On:
September 19, 2024
Authored By:
APQC
Members-Only Content:

Sunflower Electric Power Corporation is a member-owned and governed electric utility cooperative headquartered in Hays, Kansas. They initially encountered resistance to change during a migration to a cloud-based ERP solution. APQC sat down with John Ross, Business Process Specialist, to discuss how they approached the change and overcame challenges.

In this case study you'll learn:

  • How the Prosci ADKAR model provides a helpful framework for communicating change principles to all levels of employees.   
  • The importance of outreach to managers, supervisors, and support staff to enable grass-roots participation in change initiatives. 
  • How to increase buy-in and engagement by communicating objectives and making training enjoyable and accessible.

 

Also found in Making Change Management Mindful
Type:
Case Study
Topics:
Change Management, Process and Performance Management

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