- May 11, 2010
- Cindy Hubert and Michelle Cowan
- Your Price: FREE
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze the data appropriately, and make specific people accountable for activities related to measurement. This article describes the methods organizations with significant work force support of measurement use to ensure that action is taken based on the measures that are taken.