^The APQC Blog

It all started—as so many things do these days—with a tweet. In August of 2019, Popeyes’ Louisiana Kitchen was generating a lot of social media buzz in response to its new fried chicken sandwich. The chicken chain’s biggest competitor, Chick-fil-A, was itching for a fight.

In its

In a business environment driven by high customer expectations for speed and quality, increasing volatility and risk, and market interconnectedness, best-in-class sourcing and procurement is a significant competitive differentiator.