^The APQC Blog

We all had to pivot and improvise this past year. But now what? As the world tries to find a new normal, this is a unique window of opportunity to re-create how we work. I am not just talking about work from home—virtually every important process could be a target. The timing couldn’t be better.

Urging a new KM team to establish baseline measures is a little like begging a toddler to finish her broccoli before digging into the chocolate cookies. When KMers first set out, they are excited to start doing things. They want to build systems, connect people, and solve problems.

Three months into 2021, and we’ve got yet another unprecedented event: a massive ship is stuck in the Suez Canal. It’s the first time that’s happened in the canal’s 150-year history, and it’s already creating huge problems in terms of its:

Think about how often, as a child, you asked your parents “why can’t this or that happen?”  How often was the response, “because it is the rules.”  

After a year of severe disruption, manufacturing is on the rise again.

In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s the number one obstacle to improving processes.

Employee development is the top approach that organizations use to address skills gaps and surpluses, as highlighted in APQC’s latest strategic workforce planning survey.

Whether you are a newbie in human resources or a seasoned pro, we can all agree that 2021 is starting off like we are trapped in the extended version of Michael Jackson’s Thriller video.

The global pandemic exposed both the vulnerability and the importance of supply chains to business and the daily lives of consumers.

A short two weeks ago—which feels like a lifetime ago—Texas was hit with another of those “unprecedented” events that have started to become commonplace since early 2020.