Training Course Catalog

The process performance workshop prepares participants to understand process performance measurement and the importance of monitoring and controlling their processes.

This course illustrates the overlap and alignment of process and knowledge techniques, shows how knowledge and process workers can leverage the cross-over skills and working together, and how sustainable change within organizations can only be achieved with both.

This course helps organizations move enterprise AI efforts beyond experimentation and toward consistent, measurable results. Participants will examine why many AI initiatives stall or fail and learn how to position AI as a core business capability rather than a standalone technology project.

This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach.

This course will focus on identifying measurement strategies appropriate to your level of Knowledge Management (KM) maturity. Participants will be introduced to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes.

This course helps participants to understand process performance measurement and the importance of monitoring and controlling processes. Participants will learn how to identify control points and their associated measures, connect process measures to strategic objectives and critical success factors, and build integrity into defining and managing process measures.

This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations.

During this course, you will learn the benefits of the SIPOC (suppliers, inputs, process, outputs, and customers) tool and how to use it effectively in your improvement projects.

This course will discuss common types of process maps and demonstrate best practices for their creation and use based on real examples from APQC engagement with organizations like yours. Participants will go through the life cycle of the process map from design to performance, and subsequent evaluation and continuous improvement.

During this course, participants will learn how to conduct a process risk analysis to identify and assess factors that may jeopardize successful performance.

In this course, participants will learn the power of RACI charting, one of the more popular techniques used for role-based analysis, to clarify roles and responsibilities within teams and processes. Real-life examples will be used to highlight the approach, variations, and tips and tricks for applying it for real value.

During this course, participants will learn communication strategies and tactics to help create roadmaps that move from building awareness and understanding to commitment and action. Participants will learn how to create a KM communication roadmap that includes KM stakeholders.

This course will give participants the tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations.