^The APQC Blog

LET'S TALK PROCURE-TO-PAY

Have you heard of the new phenomenon: The Digitally Deluded Leader? It’s the topic of APQC’s June Human Capital Management Webinar. This is a new topic for me and I am guessing it is also new to many APQC readers. So, I asked guest speaker Steve Hearsum of Roffey Park, an internationally renowned leadership institute based in the UK and Singapore, to participate in a brief interview. Read his thoughts on what digital means for leadership.

Strong leadership has been and will continue to be important to organizational success. Recently, I spoke with Elissa Tucker, APQC's research program manager in human capital management, on the importance of leadership. She shared insights on essential leadership behaviors and steps that anyone can take to incorporate those behaviors into how they work.

What is the difference between leadership and management?

I must admit that I’m jumping on the band wagon of people reacting to and commenting on the merger of Microsoft and LinkedIn. I immediately thought about some work that APQC and one of our past Knowledge Management (KM) Advanced Working Groups did that was focused on the role of KM during a merger or acquisition.

The topic that is on most people’s minds in the oil and gas industry is the fact that crude oil went from $120 a barrel to under $50 a barrel. The drop in gas prices may have some excited when they go to fill up their cars at the gas tank, but has many concerned about what the industry’s future looks like.

I am willing to bet that machines wrote some of the emails, spider crawls, and media alerts that come across your screen every day. A grizzled sports writer didn’t write the recap of the baseball game; most weather alerts and forecasts weren’t written by a meteorologist; financial analyses and stock market reports were not written by an intern or junior staffer.

Business Process Definitions – providing lots of additional value to framework creators and maintainers.

One of the most valued features of APQC’s Process Classification Framework® (PCF) is that it clearly defines business processes in a way that most people quickly understand. The simplicity of the PCF is precisely what enables its quick adoption and wide utility.

One of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. And APQC research has found the first step in developing an effective KM change management strategy is recognizing those barriers.

The financial management (FM) research team at APQC is rolling out a series called Blueprint for Success. The first report focuses on accounts payable and includes definitions, detailed analysis, and benchmarking data on seven AP key performance indicators. But many of you may be wondering what a blueprint is and how it can help your organization.

 Jeff Mooers, IT Manager Business Services at Allison Transmissions and Claire Wybrow, Business Architect at Allegient LLC, explain how the company launched an enterprise-wide transformation to unify and curate all official business processes and policies.

Learn more about APQC’s 2016 Process Conference is October 3-7.