Managing Change Across the Enterprise at Puget Sound Energy: Case Study

Published On:
February 22, 2019
Authored By:
APQC
Member Only Content:
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key projects according to plan, thus creating a change management department in 2016. In this case study you will learn how PSE aligns its change management methodology with project phase gates, how they create advocates in the business through trainings and change agent networks, and how they manage change impact and fatigue across the enterprise.