Innovating to Transform a Culture and System

Published On:
October 23, 2018
Authored By:
Joanne Gutowsky, CJ Systems, Inc. and Dr. Neelima Thati, Wayne State University Internal Medicine Specialists
Members-Only Content:

This PPM conference presentation details how the general medicine and ambulatory clinic at Wayne State University began a transformation journey by understanding existing processes and using quality tools (e.g., value-stream process mapping and streaming huddles) to improve processes that drive quality patient care.

This is a copy of the slides from the presentation; click here for the summary.

Also found in Presentations from APQC's 2018 Process Performance Management Conference
Type:
Presentation Slides
Topics:
Process and Performance Management, Process, Continuous Improvement, Change Management, Business Process Management (BPM)

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