Engaging Employees and Driving Client Experience Through a Culture of Continuous Improvement

Published On:
October 23, 2018
Authored By:
Vikram Sandhu, Canadian Imperial Bank of Commerce (CIBC)
Members-Only Content:
View Now

Achieving operational excellence can be attempted in a variety of ways, from building a Center of Excellence to training Black Belts or even driving improvement projects and programs. But how do you build a grassroots movement and involve each employee in taking ownership of operational excellence? In this PPM conference presentation, CIBC’s Vikram Sandhu shares his experiences working in banking and financial services that focused on engaging and empowering employees by building a culture of continuous improvement, wherein each employee contributes to delivering on the organizational vision.

This is a copy of the presentation slides; click here for the summary.