Creating a Culture of Continuous Improvement at Chumash Enterprises

Creating a culture of continuous improvement often requires employees to learn new methodologies, tools, and ways of working. To help drive these changes in a sustainable way, it’s important to listen carefully to stakeholders and design approaches to change that are tailored to your organization’s specific culture. 

At APQC’s 2024 Conference, Director of Process Excellence and Experience Tommy Rhoads and Process Excellence Manager Ben Schaub shared insights and lessons learned from their journey to build a culture of continuous improvement at Chumash Enterprises. Throughout their presentation, Rhoads and Schaub highlighted the ways in which Chumash Enterprises pushes support to the business while simultaneously pulling stakeholders in through engaging self-service tools and training. Shaping tools and methodologies in a way that makes sense for the organization’s culture has been critical for driving this ‘push-pull’ model.