Process Management

APQC’s best practice research has uncovered success factors to effectively manage business processes, including articulating the impetus for change, providing structures needed to transition to a process-based focus, and leading by involvement. But obstacles to sustainable process management are constant: from inconsistent strategies and budget constraints at the top to employees on the front lines who are reluctant to change. At APQC, we know these battles can’t be won solely by implementing technology solutions. We understand the importance of giving equal attention to people, process, and technology when designing sustainable approaches to business process management.

Start with Our Foundational Research and Tools


Check Out Our Recent Research

What is Change Management?

Case Studies:


Tools & Templates:




Learn More About What's Upcoming

Best Practices in Process Frameworks

  • This bi-annual project uses a survey and case studies to explore how organization use process frameworks, considerations for implementation, and provides guidance on overcoming the challenges of adoption.

Trends in Data and Analytics

  • What’s old is new again. Three-quarters of organizations are involved in digital transformations in 2019. However, organizations have come to realize that off-the-shelf solutions and investments in technology can wreak havoc or require tedious rework without a firm foundation in process, data, and analytics. Hence, all things data and measurement are once again coming to the forefront of organization’s priorities. This project will help organizations get their data & analytics houses in order by exploring the state of data & analytics programs within organizations—including reporting structures, applications, responsibilities, engagement, and measures of success.

Interested in participating in upcoming research projects? Contact Holly Lyke-Ho-Gland for more information.

See How Your Process Management Efforts Stack Up

Benchmark your process management maturity using our Business Process Management Maturity Assessment Tool (BPM MAT).