Process Management

APQC’s best practice research has uncovered success factors to effectively manage business processes, including articulating the impetus for change, providing structures needed to transition to a process-based focus, and leading by involvement. But obstacles to sustainable process management are constant: from inconsistent strategies and budget constraints at the top to employees on the front lines who are reluctant to change. At APQC, we know these battles can’t be won solely by implementing technology solutions. We understand the importance of giving equal attention to people, process, and technology when designing sustainable approaches to business process management.

Start with Our Foundational Research and Tools


Check Out Our Recent Research

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Learn More About What's Upcoming

Click the images below for a description of each upcoming research project.


See How Your Process Management Efforts Stack Up

Benchmark your process management maturity using our Business Process Management Maturity Assessment Tool (BPM MAT).