Achieving Process Clarity at Wonderful Citrus

Published On:
October 01, 2024
Authored By:
APQC
Members-Only Content:

With roots in California agriculture and divisions in South Texas and Mexico, Wonderful Citrus is a 75-year-old grower and shipper of citrus fruits. 

Vanessa Harikul (Director of Organizational Effectiveness, Wonderful Citrus) sat down with APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) and discussed the journey the company has taken to analyze and improve operational processes. In this case study, she shares some effective tools and techniques used by Wonderful Citrus to gain process transparency and provides key takeaways for other organizations seeking continual process improvement.