^The APQC Blog

I think that the entire 21st century has been preparing us for “what’s next”. Right before the turn of the century in 1999, Y2K helped us see the unorganized state of our data, records, and information.

The order-to-cash (O2C) process is fundamental to the basic objective of every organization—exchanging goods or services for payment—and ensures that an organization has the working capital necessary to operate.

Organizations invest a lot of time and money in identifying and developing potential future leaders and then in ultimately selecting candidates from their leadership pipelines to fill open leadership roles.

No matter what business you’re in, subject matter experts are likely in high demand. Your organization needs people with deep know-how and extensive experience to lead, innovate, and solve tough problems. But experts can’t just be islands unto themselves.

Critical knowledge is knowledge that is valuable and durable enough to offer a sustainable, competitive advantage that justifies the cost of retaining it and transferring it from employee to employee.

Digital transformation is no longer a competitive edge in supply chain, with more than three-fourths of organizations in the midst of such a change. With the vital role supply chain plays in organizational success, leaders are responsible for enabling digital transformation.

I recently spoke with process management practitioner, Carla Zilka of Slalom Consulting, about process automation and how organizations ensure their automation efforts achieve their goals.

“Hurry up, this is important.” 

“We have to get this done!” 

“Where are we on that important initiative?” 

Robots versus workers—it’s a great debate that is playing out in the media and across organizations. The most common refrain is that technology is making workers obsolete.

Establish a highly sustainable and efficient process management ecosystem with APQC’s Process Classification Framework®.