Training Course Catalog

APQC’s 3-day, virtual framework professional certification course will explore the significance of frameworks for driving business value. Participants will understand the power and benefits of using frameworks and gain practical insights, best practices, and approaches for applying frameworks and adapting them to fit an organization’s specific needs.

APQC’s 3-day process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process ManagementTM.

Join us for a dynamic, one-day certification course designed to equip you with the essential skills and competencies outlined in the Thought Leadership Standard from the Global Thought Leadership Institute (GTLI) at APQC. Whether you're part of a formal thought leadership program or creating content independently, this course will help you elevate your impact by aligning your work with the full thought leadership lifecycle — from ideation to sustained impact.

The Designing End-to-End processes course goes beyond traditional process design by helping participants understand how individual processes connect, how to manage handoffs, and how to enable performance measurement across the full value chain. Learners will gain practical skills in identifying end-to-end processes, managing complexity, and fostering cross-functional collaboration.

APQC’s Establishing Effective Measures and Analytics course teaches how to define meaningful metrics, ensure data integrity, and apply analytics to drive smarter decisions and better performance. Based on APQC’s research and real-world experience, this course equips business leaders with the tools to align measurement with strategy, gain organizational buy-in, and turn insights into action.

This course empowers professionals to build practical AI fluency and adopt a growth mindset that leverages generative AI (GenAI) to amplify subject matter expertise and establish industry authority.

In this introduction to benchmarking course, you'll gain a holistic understanding of the essential practice of benchmarking and its application within the APQC framework. APQC has developed a robust four-phase methodology for conducting benchmarking exercises. Throughout this course, you will explore each phase to gain an understanding of the steps and techniques to conduct effective benchmarking and achieve higher-quality results. APQC guides you through creating surveys, gathering and validating data, and sharing actionable results that guide organizations to accelerate innovation and change.

This process improvement course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.

This course provides a comprehensive overview of the dynamics of change, assessing readiness, crafting change strategies, implementing change, and sustaining momentum. At the end of the course, participants will be equipped with the knowledge and skills to support organizational change efforts as a practitioner, engage leaders, and foster a culture of continuous improvement and innovation.

This course will walk you through the fundamental tenets of the Master Planning for Innovation (MPI) methodology and show you how to align around important change initiatives; establish clear authority and responsibilities; establish clear roles and deliverables; appropriately resource and plan for change; and organize your information management and flow.

Learn how to identify, assess, and select process improvements, pick the right improvement approach and manage the change process, and integrate and align different improvement initiatives across the organization.

This course teaches practical process analysis skills essential for designing new workflows or improving existing ones. You’ll learn how to apply foundational principles, choose the right techniques based on goals and context, and evaluate processes for timing, risk, and reliability. The course also covers Lean Six Sigma concepts and helps you avoid common pitfalls like analysis paralysis and solution bias—ensuring decisions are driven by value.

APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.

In this course, participants will learn how to design, implement, and manage effective business processes and document critical process knowledge using various tools such as process frameworks, model current and future state, and prepare process definition documents, SIPOC models, and RACI charts. They will also understand how to ensure alignment with organizational goals and create agility to changing environments.

In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.