^The APQC Blog

Process professionals are tapped to support a growing array of projects. Supporting organizational transformation and the execution of transformation projects is one way process teams provide high-profile, intrinsic value to their organizations. 

In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference.

It seems that every leader I talk to these days has talent top of mind.

How often do we hear the word “standardization” in our work lives?  We hear it when it comes to the processes that we touch daily. We hear about it when examining the processes in different business units in the same organization.

As we recently discussed, process and technology are deeply entwined.

“Build it—and they won’t necessarily come” is one of my favorite sayings about knowledge management tools. Fancy technology makes zero difference if no one uses it. For KM to make an impact, it must make sense to end users, solve problems they care about, and draw them in. 

“… It's very clear
Our love is here to stay
Not for a year
But ever and a day”

For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business.

While efforts for standardization, transparency around how work gets accomplished, and productivity improvements are at the core of what process teams accomplish, sometimes that noble purpose isn’t enough.

When it comes to change, experts agree on one thing: Organizations must change, or they die. While most acknowledge the importance of change, they still don’t fully understand the change process and why it is so difficult.