How Organizations Are Using Digital to Transform the Process Management Landscape

In February 2026, APQC members convened for a roundtable discussion on how digital tools and emerging technologies are reshaping the process management landscape. The conversation explored key themes including AI governance, integrating AI across processes, and identifying where digital capabilities can drive greater efficiency and performance.

The three panelists on the call were:

• James Zurn, Sr. Manager, Process Engineering, CVS
• Dave Jackett, Digital & Transformation Supply Chain Leader, General Mills
• Jeff Varney, Director Advisory Services, APQC

Bringing together diverse perspectives across process engineering, digital transformation, and advisory services, the panel engaged in a candid and practical discussion. This article includes key takeaways from the roundtable, followed by summarized responses to the session’s core questions.