Business Process Management Maturity Benchmarks: Telecommunications Industry

Published On:
August 25, 2020
Authored By:
APQC
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This presentation is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Telecommunications organizations to assess their level of process management maturity. It offers direction about which steps are required to move to the next level. 

This article highlights benchmarks for organizations process management practices and maturity level in:

  • governance,
  • measures
  • process improvement, and more.