Driving Customer-Centricity in Process Improvement with Design Thinking

Published On:

November 06, 2018

Authored By:

APQC

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This collection contains articles and metrics that pertain to the benefits, challenges, and best practices associated with adopting and implementing design thinking.

Type:

Collections

Topics:

Process and Performance Management, Process, Continuous Improvement, Business Transformation

Available Tools:

Assessments

APQC Process Classification Framework (PCF)

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Driving Customer-Centricity in Process Improvement with Design Thinking

Included in this Collection

Applying Design Thinking: Survey Summary

Design Thinking: Beyond Empathic Design

Just the Facts: The Truth about Design Thinking

Design Thinking with Andrew Webster

Introduction to Design Thinking

Applying Design Thinking: Genpact Case Study

CEMEX Case Study: Experience Driven Through Design Thinking

Cigna Case Study: Shift Towards Human-Centric Design

Applying Design Thinking: MITRE Case Study