Applying Design Thinking: Genpact Case Study

Published On:
September 18, 2018
Authored By:
APQC
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Genpact has over two decades of experience using Lean Six Sigma to help its clients optimize their business processes and drive its own continuous improvement. But as the digital transformation movement began to increase momentum, Genpact recognized it needed more than traditional process improvement methodologies to meet its needs. 

This case study explores Genpact’s efforts to disseminate and internalize design thinking throughout the organization and integrate it with its process improvement and change methodologies.