^The APQC Blog

Smart knowledge management teams cultivate close relationships with their stakeholders out in the business. This helps KM stay aligned with strategic priorities, anticipate ever-changing user needs, and advise business groups on how to apply KM tools and approaches to solve problems.

Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press.

A knowledge silo occurs when information does not flow between different groups or parts of an organization.

Process professionals are tapped to support a growing array of projects. Supporting organizational transformation and the execution of transformation projects is one way process teams provide high-profile, intrinsic value to their organizations. 

In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference.

It seems that every leader I talk to these days has talent top of mind.

How often do we hear the word “standardization” in our work lives?  We hear it when it comes to the processes that we touch daily. We hear about it when examining the processes in different business units in the same organization.

As we recently discussed, process and technology are deeply entwined.

“Build it—and they won’t necessarily come” is one of my favorite sayings about knowledge management tools. Fancy technology makes zero difference if no one uses it. For KM to make an impact, it must make sense to end users, solve problems they care about, and draw them in. 

“… It's very clear
Our love is here to stay
Not for a year
But ever and a day”