The top 5 ways HR will use Generative AI are to:
- Answer HR questions
- Personalize learning content
- Generate reports and visualizations
- Conduct data analysis and create forecasts
- Mitigate bias in the hiring process
These are the predictions of 600 HR leaders surveyed by APQC.
What will this look like in practice? Following are some examples.
Potential Uses for Generative AI in HR
Answering HR Questions
- Responding to candidate, employee, and manager inquiries about HR policies, employee benefits, and more, using a conversational style.
- Learning from interactions and improving responses.
Personalizing Learning Content
- Analyzing internal talent mobility data and identifying career paths.
- Analyzing employee skill and experience profiles by role and generating learning paths.
- Customizing learning paths to individual employee career goals, accounting for existing skills and experiences.
- Reminding individual employees about next steps on their learning paths and adjusting learning curriculum and delivery based on their performance.
Generating Reports and Visualizations
- Autogenerating workforce-related reports for managers and leaders.
- Empowering managers and leaders to easily generate unique reports.
- Creating data visualizations that managers and leaders can easily manipulate.
- Learning from interactions with individual managers/leaders and tailoring the content and display of reports and visualizations.
Conducting Data Analysis and Creating Forecasts
- Finding patterns in HR and workforce data. Identifying risks and opportunities, alerting appropriate managers and leaders and recommending courses of action.
- Forecasting likely business and workforce scenarios.
- Crafting and updating workforce plans.
Mitigating Bias in the Hiring Process
- Analyzing sourcing, recruiting, selection, and hiring data; identifying any biases; and suggesting interventions.
- Modifying job postings, job descriptions, and screening criteria.
Benefits of Using Generative AI in HR
The HR leaders that APQC surveyed have high hopes for the impact that AI will make—looking for AI to increase data-driven HR decision making, improve the quality of HR’s work, increase time spent on strategic HR work, and generate HR cost savings.
HR leaders see AI as so important and potentially impactful that in two years’ time they predict that AI literacy will be the top skill for HR.
You can learn more about generative AI use cases and benefits from the following APQC resources.