^The APQC Blog

Three months into 2021, and we’ve got yet another unprecedented event: a massive ship is stuck in the Suez Canal. It’s the first time that’s happened in the canal’s 150-year history, and it’s already creating huge problems in terms of its:

After a year of severe disruption, manufacturing is on the rise again.

In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s the number one obstacle to improving processes.

Employee development is the top approach that organizations use to address skills gaps and surpluses, as highlighted in APQC’s latest strategic workforce planning survey.

Whether you are a newbie in human resources or a seasoned pro, we can all agree that 2021 is starting off like we are trapped in the extended version of Michael Jackson’s Thriller video.

The global pandemic exposed both the vulnerability and the importance of supply chains to business and the daily lives of consumers.

A short two weeks ago—which feels like a lifetime ago—Texas was hit with another of those “unprecedented” events that have started to become commonplace since early 2020.

Storytelling is the number-one way to get people to participate in knowledge management (KM). Most of the time, you can’t force people to “do KM”—and even when you can use requirements and performance goals to make KM a must-do, that’s usually not enough.

Over the past year, APQC has understandably received many questions about how to manage remote workers.

How do you set up a rewards and recognition program for knowledge management? It's harder than it looks. That's why, despite years trying to boost adoption and engagement, only 11% of knowledge managers say their organizations are effective at motivating and incentivizing KM participants.