Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards Benchmarking® in Information Technology Organization Performance, this resource highlights key benchmarks for the category “Manage Information Technology", in the Retail and Wholesale Industry. This data is based on the most recent study conducted in 2023 and is not representative of the cumulative data set found in APQC's Benchmarks On Demand.
Organizations can use this information to benchmark and continuously improve their IT processes and operations. See the Summary of Open Standards Benchmarking Measures: Information Technology (IT) Organization. for more information on these measures and metrics.