Workforce Strategy Trends and Practices to Prepare for Process Automation Survey Report: Telecommunications Industry
More than 61% of telecom organizations report using process automation in IT operations, making it the most automated function in the industry. As automation accelerates, telecom leaders must rethink workforce strategies to stay competitive. This report reveals how HR and business leaders are preparing talent for automation across key functions, and what initiatives drive measurable value.
Key Takeaways
- Ethical AI skills saw the biggest rise in importance for skills required for process automation.
- Most organizations use multidisciplinary teams to align tech and business goals.
- Most organizations measure automation success through cost reduction, productivity, and operational efficiency.
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