Workforce Strategy Trends and Practices to Prepare for Process Automation Survey Report: Consumer Products/Packaged Goods Industry

More than 57% of consumer goods organizations are using process automation in customer service, making it the most automated function in the industry. As automation reshapes operations, HR and business leaders are rethinking workforce strategies to stay competitive. Learn how top companies are aligning talent, technology, and training to maximize automation’s impact across functions.

Key Takeaways

• Ethical AI and machine learning to train cognitive systems top the list of critical skill shifts.
• Internal mobility is gaining traction, with almost half of organizations seeing career progression benefits.
• Most organizations are investing in data readiness and cross-functional teams.
• More than 3 of 4 organizations have automated data acquisition to support process automation.

Click the View Now button to explore how top organizations are preparing their workforce for the future.