Workforce Strategy Trends and Practices to Prepare for Process Automation Survey Report: Insurance Industry

Nearly 70% of insurance organizations report automating customer service functions, making it the most common area of adoption. As insurers accelerate automation across operations, workforce strategies must evolve to keep pace. This piece reveals how leading insurance organizations are preparing talent for automation, redeploying roles, and investing in critical skills like ethical AI and machine learning training. Readers will gain insights to benchmark their own workforce planning and identify gaps in readiness.

Key Takeaways

• Two-thirds of respondents say ethical AI skills are increasingly critical for automation success.
• Internal mobility and career progression are positively impacted in more than half of insurance organizations.
• Most organizations are automating customer service and supply chain operations first.
• Data-driven cultures and process mining are top initiatives supporting automation.
• Productivity and employee engagement show modest but positive gains.

Click the View Now button to explore how insurance leaders are preparing their workforce for the future.