Workforce Strategy Trends and Practices to Prepare for Process Automation Survey Report: Pharmaceutical Industry

More than 55% of pharmaceutical organizations report using process automation in IT operations, customer service, and finance functions. As automation reshapes core operations, pharma leaders are rethinking workforce strategies to stay competitive. This report reveals how HR and talent leaders are preparing employees for a future where machines and humans collaborate. Learn which skills are rising in importance, how internal mobility is evolving, and what initiatives are driving success.

Key Takeaways

• Ethical AI skills saw the biggest surge in importance for skills required for process automation.
• Top initiatives include process mining and data standardization to support automation.
• Internal mobility and career progression are positively impacted in over 40% of organizations.
• Most firms now measure automation ROI through direct revenue growth and operational efficiency.

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